[Resolved]  MakeMyTrip India — Refund not received in bank, deducted from wallet

hello, Sharing my experience so that it can be helpful to others. Once I made the complaint here, I received 4 emails from below mentioned email id's out of which I feel only one was genuine. 1) @consumercomplaints.in (stating that my complaint has been accepted) - I think this is the valid email ID as I checked in the FAQ section of this website 2) [email protected] (I don't know if these are genuine email ids) 3) [email protected] (I don't know if these are genuine email ids) the mails from this ID asked for my Phone number and gmail.id - I provided the same, but I think this is a fraud email id, as Make my Trip already has my account details, ph. number and Email ID, so they wouldn't ask and this email ID is not mentioned in the FAQ. But I realized this much later 4) (RED ALERT!!!) [email protected] (The mail from this ID stated that " your case is eligible to submit in the court against fraudulent wrong activity with MMT Network in order to get refund INR XXX with compensation INR Up to 10, 000, we request you to please verify the victim account source by Paying consumer court fee INR 1120 Via scanning the QR code from the victim GPAY UPI only, you can find QR in attachment, hence we would like to inform you that we have raised Compensation Demand INR Up to 10, 000 for this inconvenience in order to withdraw this case") seeing the above mail, I felt something was off, as they are telling me to pay money, and when i checked the official government site, the payment fees for consumer court is Rs. 500 that also if the amt involved is greater than than Rs. 100, 000. That's when I realized this is a fraud email Hence I didn't pay any amount and reported that mail, so pls if anyone received any mail stating that they have to pay, don't pay unless you are 100% sure that it is genuine, and don't download any attachment also. This is how cyber crime happens. Now coming to present day before I got my refund, i received this mail (HIDING MY DETAILS FOR SAFETY REASONS) from : [email protected] Dear Sir/Madam, The Annexed payment advice is issued at the request of our valued customer, details shared below. This advice is for reference purpose only. Remitter Name MAKE MY TRIP INDIA PVT LTD Beneficiary Name XXXX Beneficiary Account Number XX**********XX Beneficiary Bank IFSC Code XXXXX Amount (in INR) XXXXX Payment Date XX/09/2022 Value Date XX/09/2022 Customer Reference Number XXXXXXXXXXX Bank Ref/UTR No. XXXXXXXXXXXXXX Payment Narration 1 Payment Narration 2 (MAIL END) Finally i received my refund after so much follow up from Make my trip since months, as soon as i wrote my complaint here, got my refund within 10-12 days. Thank you team for your efforts! as I had lost all my hope