MakeMyTrip India — Unacceptable Service No Ticket, No Support Even After Payment

I booked a flight from Vientiane to Kolkata (for May 26, 2025) through MakeMyTrip on May 21 around 9:30 PM. The payment went through successfully — I even have the transaction proof — but even after more than 24 hours, I’ve not received a confirmed ticket or PNR.

What’s worse is the absolutely unhelpful customer support experience. I’ve called multiple times, and each time I’m just told to “please wait 1 or 2 hours.” No real updates. No ownership. No resolution. It's like speaking to a wall.

This has caused tremendous stress, especially as the travel date approaches. MakeMyTrip's lack of accountability and urgency is deeply disappointing. If a customer pays for a service, the minimum expectation is timely delivery or at least responsive and effective support — neither of which was provided.

Extremely dissatisfied with the experience. Would not recommend booking international flights with them unless they improve their support drastically.