Maruti Suzuki — Complaint against DSA Shri Ajay Kumar and Rana Motors, Prashant Vihar, Delhi

Address:

New Delhi, Delhi, 110024

Dear sir,
This is to inform you that we have taken loan from your bank for purchase of our car through your dsa shri ajay kumar r/o d-37, prashant vihar shalimar bagh. We were informed by mr ajay kumar that hdfc bank has sanctioned only rs 5.50 lakh loan and we have to pay balance money to rana motors by cash.
We told that we are having only one lakh cash with us and then he said we can pay rs one lakh cash and one lakh by cheque because we were giving our maruti zen in exchange for which they calculated rs 60, 000/-. We were not informed that bank has sanctioned rs 6.25 lakh loan for the purchase of our car. We came to know when you en-cashed first emi from our bank.
We lodged a complaint to your customer care by telephone more than two months back.
Details of the complaint are

Car purchased from rana motors prashant vihar on 20th august by paying cash of rs 1, 00000/- and rs 1, 00000/- by cheque no 533252 dated 20th august 2015 in the name of rana motors vide car no dl1cr4372.

Request reference no. 868635 for lodging a complaint with hdfc customer care by the applicant sharda arora director marigold films and translation pvt ltd.

Customer loan account no. 34669584
Loan amount rs 6, 25, 000/-
Emi rs 13, 575/-

We requested rana motors for the receipt of rs 1, 00000/- cash and we were told as it was 8.30 pm in the late evening receipt will be sent next day morning to us through mr ajay kumar your dsa, which they did not sent till date.

We have been requesting for the last 4 months to
Rana motors and mr ajay kumar your dsa to refund our money as they have taken extra money from us because of less sanctioned of loan amount as informed to us at the time of purchase of car.

It is 4 months now they are making excuses but not returning our money.

Hope you have authority to punish your dsa who spoils your name and fraud with customers on your name.

Kindly help us and solve our problem.

Warm regards,
Mrs. Sharda arora
Marigold films & translation pvt. Ltd.
www. marigold-films.com
7-b, 1st floor, guru nanak market
National park, lajpat nagar - iv
New delhi - 110024 (India)
Tel:[protected],[protected] telefax :[protected]
Mobile no - [protected]
E - mail : [protected]@marigold-films.com,