Maruti Suzuki — Complaint

Address:

Jalandhar, Punjab

Dear Sir, I own one Zen Estilo bearing Registration No. PB 08 BB 4303 which was purchased from Lovely Autos Jalandhar on 05.09.2007. The vehicle has run just for 28000 kms during these seven and half years. Unfortunately I met with an accident and the vehicle was damaged badly. It was toed to the service center of Lovely Autos for necessary jobs. The vehicle is under insurance cover from New India Assurance Co. Ltd. The surveyor attended to his job and the service center personal were asked to complete the job. The person attending to the job informed me that since production of the said vehicle had been abandoned, the required parts would have to be ordered to the company, which would take about a week to arrive in Jalandhar and then the dismentalling job shall start. He also informed me that it would take two to three weeks to complete the job. The dismentalling started on 08th April and I was informed that the vehicle would be ready between 15th to 19th April. I continued to remain in touch with the concerned personal who ultimately confirmed to deliver me the vehicle on 21st April as I had to attend a family function on that day. It was late in the evening that I was allowed to have a trial run of the vehicle. The other things having been set right, but for the minor problem of seat belt, the two major problems that were faced in the trial were the damage in the left axle and the non functioning of power steering. As I was to attend family function, the attending personal agreed to deliver the vehicle for the night on payment of bills amounting to Rs. 80437/-. I paid the amount and left the vehicle with the service center next morning on 22nd April. The attending official confirmed on the same day that the steering assembly was in order but the upper part required to be changed and he confirmed having placed the required order to the company, after having dialogue with the surveyor of the insurance company. He also confirmed that the part would be received soon and would be fixed in less than three hours. He assured to deliver the vehicle by all means till 27th April i.e today. Regretfully I have to say that today when I rang him up, he evaded my calls thrice and finally when he spoke to me, he informed me that the required part had still not been received and it would take another five days for actually delivering the vehicle. Here I would like to mention, that I had very clearly informed him about my affinity to this vehicle, which I had purchased for the first time in my life and that was the reason I had agreed to spend any amount on repairs of this vehicle, and further that both of my sons would be visiting Jalandhar from their places of postings for just ten days on 25th April. He had at one stage confirmed to deliver the vehicle even on 15th April. But today, I was very much disturbed at his behavior in avoiding me and not attending to my job. If this service center is not having adequate man power or required resources to attend to such jobs, they should not be allowed to continue as authorized service centers and they should not have undertaken the job, which they could not accomplish in time. Under these circumstances I request you to investigate in the matter and redress my grievance as I have suffered not only physically or financially, but also psychologically, due to the behavior of the attending personal at the service center. Regards Gulshan Chauhan E.N.161 Rasta Mohalla Jalandhar