Maruti Suzuki — Ertiga the worst vehicle | |
04 April, 2014.
Whosoever it may apply
Sir,
I the undersigned, bought Maruti Eritiga ZDI on 10/05/2013 with from Sree Jayarama Motors,
Mahabubnagar, bearing Chasis No: MA3FLEB1S00183318DD Engine No.:D13A2145934 Bajaj Allianz
Insurance No: OG[protected]-00000150. Previously I drove Alto and Swift and felt that I need bigger
vehicle to accommodate my entire family in my car. But it has left me with complete dissatisfaction.
In these last six months I have faced a lot of agony while driving the vehicle. I paid a huge amount by
borrowing from a bank. I paid the cost of the vehicle, road tax and insurance amount. But I got agony by
paying 10.54 lacs to the company, RTA and Insurance company. I was given the worst vehicle with poor
servicing. Either the company or the Showroom management has never checked with me about my
satisfaction of the vehicle. As a customer I did not get what I expected for my money.
There are several manufacturing defects in the vehicle, which the company might have compromised
for your its own profit. I curse the technicians, engineers one who designed the vehicle. I declare that the
manufacturing of the vehicle completely outlawed the norms of a vehicle of Rs. 10 lacks. They are:
1. Metal (Guage) of the vehicle is not conditional. It’s just like plastic. It is so thin that it moves in and out to a press of a
thumb. Doors are made with too thin sheets even a tennis ball can make a dent. Swift VDI and
Dezire are given better body thickness. Find it for yourself.
2. Paint on the body is not standard. It’s automatically getting disturbed like wall paint.
3. The chasis is not standard – if a three persons sit in the middle row, it’s bending 0.2-0. 3cms
down. The distance between front and rear wheels is questionable.
4. It’s seven seated vehicle. If seven people sit in the vehicle the engine’s sound is changing and the
normal ride has to be done in 3rd or 4 th gear. It shows the pick of the engine is poor.
5. The interior is totally uncomfortable. If we adjust fronts seats back the middle is row is turning
uncomfortable to sit. If we move the middle seats little back the rear seat is left with no room for
legs. In a 100 kms drive, I sat in the back seat and experienced real hell of not able to move my
legs, a feeling of vomiting and too much of jumps and jerks.
6. The vehicle has never given the mileage as promised even after crossing 6, 000 kms. The company
promised 20-21kmpl, but it gives only 18.2 kmpl. It’s mere fooling the public.
7. The tires are of worst quality. I wanted Bridgestone but the service provider gave me Goodyear
tires. I found a tire with bubbles while I was taking over the vehicle. The management (Mr. Satish,
a Sales Executive) immediately took it and sent it back for replacement. It took 3 months to get
the replaced wheel. I complained about the quality of the tire which got punctured with a wooden
piece, not a nail. You can still find the crumbs of the wooden piece inside the rear wheel. Oh
annoying … if it gets flat to a wooden piece how can I drive on the road of pebbles? The Goodyear
company sent an engineer and he did all to make me believe that they are excellent tires.
8. The servicing of Sree Jayarama has added to my dissatisfaction. I went for first servicing and after
I servicing I showed them the unclean spots. Again I went for second servicing I found that water
servicing could not remove the spots made by the night time insects. The wheels were not clean.
The interior was not dusted. I was made to wait for 4 hours to deliver my vehicle with same
careless response.
Therefore as I bring my agony to your notice kindly ask them to pay immediate attention to my grievance and
take back the vehicle by paying me the entire cost of the vehicle and a compensation of 10 lacs for the
mental depression because of your MARUTI ERTIGA. Thank you.
Sincerely,
Dr. M.R. Sunder Paul
#8-3-42/A, Mettugadda, Mahabubnagar 509 001 AP
Mobile: [protected]
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