Maruti Suzuki — Harassment by Patyhankot Vehicleleades

Address:

Jalandhar, Punjab

But Instead of standing by us and helping us one of your dealer at Pathankot i.e Pathankot Vehicleleades has meade use of my circumstances to fill up its pockets. I had purchased the Maruti Insurance (ICICI Lombard)for my above said vehicle from Lovely autos at Jalandhar to avail all the promised facilities attached with the policy. After accident, since the nearest dealer was Pathankot vehicleleades, as such my vehicle was towed there for further proceedings of insurance settlement. Since that day i.e. 19.6.14 till 14.8.14 when the vehicle was finally picked up after insurance settlement, Pathankot vehicleleades did absolutely nothing in helping me in settlement of my insurance claim. They never, not even a single time contacted me to facilitate my claim settlement. When I called your customer care number, I was told to contact the dealer. But the dealer kept mum, silent spectator during all this time and never even cared to contact or intimate me during all this time. I got the claim settled on my very own. Just imagine I was going through medical treatment for myself, my wife and my daughter and at the same time I had to deal with insurance formalities step by step without any assistance of vehicleleades. But they gave me a horrible shock on 14.8.14 at the time when my vehicle was being picked up from there when I was asked to pay Rs.5000/- vide their invoice no. BR14001367 of even date as estimation charges + Rs.1300/- as towing charges i.e. a total of Rs6300/- to them. When I objected that the towing is free for maruti insurance customers they did not budge and kept harassing me for 6 hours. I had to pay them the entire amount to enable the lifting of my accidental vehicle. I am harassed at the hands of vehileades by being charges illegaly and for doing nothing. Is it justified to ask for Rs.5000/- for preperation of estimation. My vehicle was kept in dust, rain, sunshine in displorable conditions during this time. Further they have issued me a bill of towing my vehicle in my name without date, without address of the towing, without stamp ( Pls see the attachment). Such letter heads are kept by Pathankot vehicleleades which they issue against the terms and conditions of law. I would request you to interfere in this matter as Maruti has always helped its customers. In my case the dealer has took an advantage sidelining everything against its own greedy interest. As I am going to follow a legal course in this regard, your immediate intervention would certainly help me in this regard. In anticipation of prompt and immediate action.