Maruti Suzuki India — Negligence of dealer of s. k. wheels at turbhe, navi mumbai.

Address:

Thane, Maharashtra, 421501

Details of my cars are as follows.
Owner's name: Mr. Nitin H. Bharaskar,
[protected]@gmail.com
[protected], [protected]
Car no: MH05 CA 3295
Category: Swift Dezire (Diesel)
Purchasing Date: 22ed May 2014
Respected sir/Madam,
by profession i am a Professor at Hinduja College of Commerce, New Charni Road, Mumbai. I have purchased the said car to facilitate my family and service. The car is also being used by my elder brother for his profession as an advocate.
That on 17th Oct.2015 at 2:30 AM (mid night) the car met with an accident( lower part of the car was hit due to the road side stone)
That as the same day i.e 17/10/2015 the car was taken to S.K. Wheels, Turbhe, Navi Mumbai at your authorized service center (photos are attached herewith)
Mr. Rajesh, an attendant in the authorized service center very casually checked the car at the parking place of service center and issued an estimate the copy attached herewith.
Mr.Rajesh, instead of admitting the car very casually and without thorough examination of it advised the driver to take back the car as it is not insured with the Maruti Company.
So the car was taken back and it was being driven smoothly and without indication of any damage in engine.
since the car was running smoothly driver drove it for 150km. (while coming back to Bhiwandi to Wada, the car all of sudden stopped on road itself, dated 21 Oct 2015.)
That on 21 Oct 2015, the car was with the help of towing van again shifted to S.K. Wheels, Turbhe, Navi Mumbai.
That on 21 Oct 2015 the surveyor visited the workshop and assessed the car and estimate issued by S.K. Wheels dated 17 Oct 2015 and also re-examined the car.
That after dismentaling the engine your dealer issued second estimate. The copy is attached.
After inspection of the engine by surveyor, he found that the engine is damaged as the car was driven even after the accident. And as such the damage is of consequential nature, insurance company is not liable. and as such the said amount is to be paid by me.
In fact it was the duty of your dealer to inspect the car and get admitted on the same day but he rejected to admit the car only because the car was not insured with Maruti Company insurance policy as it was previously insured.
It is fault of your dealer, who asked to take back the car without inspection.
that when I personally visited the workshop (s.k.wheels)
the dealer issued me third estimate the copy is attached herewith.
That again the dealer has issued the fourth estimate the copy is attached herewith.
That on 22 Feb 2016 a letter from dealer (s.k. Wheels) received
the letter was for the advance payment of Rs. 50000 to 55000 along with Rs. 250 per day as parking charges from the day of admitting the car, thus the amount is around Rs(37500) the copy of letter is attached herewith.
the dealer continuously demanding the said charges which was out of my reach so out of continuous harassment and frustration I decided to get back the car and repair with local garage.
In our local garage at Bhiwandi again the same surveyor visited and inspected the car and found that the fender part of the car was replaced with the other car (photos are attached herewith) As well as the Turbo Charger is also damaged. Your dealer has replaced the fender part and might have damaged the Turbo Charger, as it was nowhere mentioned in any of the previous estimations issued by the s.k. wheels.
Hence it is prayed that the entire car be repaired at the cost of mental harassment and extreme inconvenience of the owner till then a substitute car may be provided as early as possible otherwise i will take necessary legal steps for compensation.
Thanking your,
Yours sincerely.