[Resolved]  Maruti Suzuki — MH43-2437

Address:

Pune, Maharashtra

Please check the detailed mail below : From: "Vincent A Gomez"<[protected]@rediffmail.com> | Add to Address book |This is spam To: <[protected]@maruti.co.in> Subject: MH43A2437 - Serviced at Mahalaxmi at Mundwa Pune Date: Sun, 27 Apr 2014 09:41:40 IST Cc: <singh.[protected]@maruti.co.in>, <punit.[protected]@maruti.co.in>, <nitish.[protected]@maruti.co.in>, <jagdish.[protected]@maruti.co.in>, <shashank.[protected]@maruti.co.in>, <mayank.[protected]@maruti.co.in>, <rc.[protected]@maruti.co.in>, <s.[protected]@maruti.co.in>, <m.[protected]@maruti.co.in>, <[protected]@maruti.co.in>, <tsuneo.[protected]@maruti.co.in> Hi I had given the above mentioned car for servicing/body work on the 13th of April 2014. I currently live in Hyd and travel to pune once a month and I had informed the workshop to keep the car ready on the 26th of April at 14:30, which I also confirmed thrice on phone in the prior week hrs to find the following a. Bumper not fixed / put back correctly which should have been put back with an additional screw. b. Unwashed uncleaned car full of dust (Internal) that would result from a body shop. c. Back seat cover stained with paint/dust. d. Front bonet not fixed properly, I identified the problem which was fixed e. Door guard was to be replaced which the showroom/workshop confirmed was in stock. Then opened the previous one to fix the new one.post that realised that the one they have does not fit in the required position. This meant the scratches and the paint damage which resulted in taking out the guard now remains exposed. I had to wait for 2.5 additional hours to get all this fixed. I also had to drive the car back the second time after going home to get additional issues fixed. Was this wait worth the time especially with that fact that I travelled from hyd to collect the car and spent 25% of my time in pune at the garage. I drove the car home to find the bumper open. I again had to drive back to get that fixed. Time and money (In the form of Fuel) wasted. The next morning when I tried taking the car out once again I found the music system not working I appreciate the fact that the senior people apologized and tried their best to get the stuff fixed (And also allow me a discount of Rs 2000/- Approximately on a bill of 32, 000) but currently at the cost of still having the below challenges Currently the door guard paint damage and music system challenge remains and hopefully no other damage that might have happened on account of careless and irresponsible repairs by the trainee staff at the workshop. My question is that if I am to get a car back in the position as it is then why should I use a Authorised Service Center by paining higher costs and not use a local vendor and bear the faults that he might create. I want the problems that still exist to be fixed and Maruti as a organisation to let me know how would they compensate with me for all the harassment and loss of time that happened on account of this servicing. I currently do not want a 'SORRY' as that is the most widely misused english word. Thanks & Regards Vincent A. Gomez ([protected]) Alternative Mail Id : vincent.[protected]@gmail.com