[Resolved] Maruti Suzuki — Problem regarding starting of newly purchased Maruti Suzuki Swift DZire VXI car

Mayur 9292

from Ankleshwar, Gujarat

Address:

Vadodara, Gujarat

Sir, I have purchased a new Maruti Suzuki Swift DZire VXI car on[protected] with following details 1 Dealer’s Name Kiran Motors, Chhani, Vadodara 2 Retail Invoice no 2201-R02565-DMR4CD300/11 dated 28/02/2015 3 Delivery Date 11-03-15 4 Delivery Note No 03819/11-3-15 5 Engine No 1533964 6 Chasis No 687335 7 Color PEARL-M-ARCTICW Yesterday i.e. on 22-03-15 approximately at 11.00 am, the car could not be started. Contacting the service station, the car was attended at about 12.00 PM. The Technician declared his doubt that there can be a problem related to starter and the car is required to be taken at service station. The breakdown of the car was reported on 23-03-15 to the toll-free-number at about11.00pm. And I was assured that the car will be taken to the service station by the company. Today i.e. on[protected] the technician Mr. Dineshbhai had attended the car at about 11.15 am and he toed the car to the service station. The General Manager Service, Mr. Ashit Desai had inspected the car and he found that there was a problem with the engine. Probably the car did not have enough Engine oil while it was delivered to me. The total running of the car up till now is only 113 Kms. Even the Registration is yet to be done. So we understand that there is either a manufacturing defect or carelessness of the dealer in giving delivery of the car without thorough checking of all parameters those are required. So, in this case, at this instance I am without my car. And I require a new car to be replaced to me for the car which I have returned it to the service station of Kiran Motors Limited, Chhani, Vadodara. I expect an immediate response from your end and early disposal of the issue. Yours Faithfully G.N.Patel

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Complaint marked as Resolved

Mar 24, 2015

Updated by Mayur 9292 FROM:-
Ganeshbhai Nathabhai Patel
C-221 Vallabh-Darshan Complex,
Opp. Balaji Duplex,
Near Parivar Cross Rd,
Waghodiya Road,
Baroda-19 - Gujarat
India.
[protected]@mail - mayur.[protected]@gmail.com
M-[protected]
[protected]
Date:[protected]
To,
Sales Manager
MARUTI SUZUKI INDIA LIMITED
PALAM GUREGAON ROAD
GUREGAON
HARIANA

SUB:- Problem regarding starting of newly purchased Maruti Suzuki Swift DZire VXI car

Sir,
I have purchased a new Maruti Suzuki Swift DZire VXI car on[protected] with following details

1 Dealer’s Name Kiran Motors, Chhani, Vadodara
2 Retail Invoice no 2201-R02565-DMR4CD300/11 dated 28/02/2015
3 Delivery Date 11-03-15
4 Delivery Note No 03819/11-3-15
5 Engine No 1533964
6 Chasis No 687335
7 Color PEARL-M-ARCTICW

Yesterday i.e. on 22-03-15 approximately at 11.00 am, the car could not be started. Contacting the service station, the car was attended at about 12.00 PM. The Technician declared his doubt that there can be a problem related to starter and the car is required to be taken at service station.
The breakdown of the car was reported on 23-03-15 to the toll-free-number at about11.00pm. And I was assured that the car will be taken to the service station by the company.
Today i.e. on[protected] the technician Mr. Dineshbhai had attended the car at about 11.15 am and he toed the car to the service station.
The General Manager Service, Mr. Ashit Desai had inspected the car and he found that there was a problem with the engine. Probably the car did not have enough Engine oil while it was delivered to me. The total running of the car up till now is only 113 Kms. Even the Registration is yet to be done.
So we understand that there is either a manufacturing defect or carelessness of the dealer in giving delivery of the car without thorough checking of all parameters those are required.
So, in this case, at this instance I am without my car. And I require a new car to be replaced to me for the car which I have returned it to the service station of Kiran Motors Limited, Chhani, Vadodara.
I expect an immediate response from your end and early disposal of the issue.
Yours Faithfully

Verified Support

Mar 24, 2015

Ms. Legal Page Writers Customer Care's response Hello Sir, We have gone through your complaint. We are a registered law firm in Delhi. We are associated with several consumer helpline portals in fact we have our own portal namely www.filemycase.in We can draft a legal notice/letter on your behalf. Our Legal Team can also assist and contest on your behalf. For any info please contact the undersigned. Thanks Mohit Popli Founder/Legal Head Filemycase.in [protected] [protected]@filemycase.in adv.[protected]@gmail.com