Maruti Suzuki — Serious complain - purchased car 4months before no paper from dealer- sales team leader giving bluff constantly

Address:

Darjeeling, West Bengal

Dear Sir, I am Sankha Subhra Datta, residential address- Mohanta Para, P.O & Dist- Jalpaiguri- 735101, West Bengal. I purchased a Zen Estilo VX, Chassis No- 392, Engine No- 4564123, Key No- IP 3945, Date of Delivery (i.e. date of purchase)- 24.12.2014 from Sevoke Motors Private Limited, 233 Sevoke Road, 2nd Mile, Siliguri- 734001, West Bengal. Before buying of maruti car, as like as so many people of our country, I also believed that Maruti Suzuki Company is number one service provider but now I am realizing it is not true at all, at least not in our northern part of West Bengal. Your company / your Siliguri dealer give me the opportunity to open a case in Consumer Forum court. Or I can send my experience about Maruti service to your competitor company Hundai, and I think Hundai administration will surely enjoy it. However, I will do nothing at present because, I still keep hope you will take action against my complain. I know Maruti administration is not directly responsible for my harassment but your people is responsible for my trouble. A first tell me the duty of a salesman / dealer. Is it by any means, sale the product, even convincing by false information and then forget everything even including handover of necessary papers for which payment was already made? Giving wrong information every time against my (the customer) each query? Now I am expressing my bitter experience. At first, I am intimating the beginnings though it is not my main complain. I am a Railway Employee so, I could easily get loan from SBI, but before purchasing, your man, the Sales Team Leader, told me that as I would be superannuated from service in the year 2017, SBI would not grant me the loan as SBI do not deals with pensioners, rate of interest is also high in SBI. Result- high processing fee of private bank. After purchasing of car, simply from curiosity, I enquired in SBI and understood he is a bluffer. It the begging of my realization. Now I am coming to my main complain. Please take it very seriously, especially point number-2. 1. I purchased the car on 24th December, 2014 and yet I do not receive my registration number, paper for number plate and blue book. I paid for all of these necessary documents on the day of purchase, Yes, I know these documents are issued by Motor Vehicle Dept. of State Govt. But it does not take so long time; I have experience about the registration system as an owner of motorcycle. It means your dealer simply took initiative (or may not yet take any action) far late than the car delivery date. 2. Sales Team Manager intimated me he is an employee of Maruti Suzuki, not an employee of dealer. If it is true, your administration should be embarrassed because he never says truth. In January he told my paper would come within 10 to 15 days, In February again 10 to 15 days factor was exist, at the beginning of March, every papers ready but somehow not reached to me. From the end of month he started to play the game with a new style. All papers (naturally except bluebook) including paper for number plate reached to him and when I called him over phone (responsibility relies upon him, but I had to call him every time) his stable reply (theory of continuity?) “I would handover papers Today evening”. From the beginning of April, he intimated I had to attend motor vehicle Dept. on 9th April at 4p.m (Today) to attach number plate. Where is the paper? In his custody and since last seven days he was ready to handover the papers every evening, that special evening unfortunately not yet come, my meeting date with motor vehicle Dept. was expired (I have doubt, whether his story is true). But why not he deposited the papers in Siliguri show room or not in Jalpaiguri sub-centre, from where I could easily collect? Why he misleads every time? Who authorized him to harass me (the customer)? Maruti Company no doubt. 3. Sales Team Leader is a mare person. I am giving blame to Sevoke Motors Private Limited, Siliguri- 734001, more concisely, to Maruti Administration. I think Maruti Suzuki administration has no control on dealers and over smart cleaver salesmen. Really, shame to your administrative control. I think you feel guilty and so, hesitate to reply but please feel free to intimate your comments, mainly what action you are going to be taken. Better to connect through e-mail not through mobile. Regards. Sankha Subhra Datta Mohanta Para, P.O & Dist- Jalpaiguri- 735101 West Bengal. E-mail: [protected]@gmail.com Mobile- [protected]