Maruti Suzuki — W.r.t. extended warranty on Car no DL 9CR 7668

Address:

Jaipur, Rajasthan

The above mentioned car vide Chassis no 108273 & engine no 1088611 was purchased from Rana Motors, safdarjung Enclave, New Delhi vide invoice no 02162 dtd 17/5/2008. Vide this invoice we had paid for extended warranty an amount of INR 2395/- valid for 3 years till 25/5/2011. In the month of April 2011 there was some problem with the steering column which was replaced under this warranty by Kataria Autozone pvt ltd, Jaipur vide their invoice no 9604 dtd 07/04/2011 for Rs. 25285/-. M/s Kataria Autozone pvt ltd, Jaipur confirmed to us that the charges will not have to paid by us as it is under extended warranty. To our surprise after couple of months M/s Kataria Autozone pvt ltd, Jaipur raised a demand on us for the invoice amount on the pretext that Maruti Udyog Limited has turned down the payment for this repair job. While he refused to give any valid reason but told us to check with Rana Motors, safdarjung Enclave, New Delhi as the car is not under warranty. This came as a rude shock to us and when we did check from Rana Motors, safdarjung Enclave, New Delhi some 3 months back they confirmed that the car was under warranty at the time of repair and probably Kataria Autozone pvt ltd, Jaipur is trying to fool us. We escalated the matter to Maruti's regional head of Rajasthan Mr. Himanshu but haven’t got any solution as such. Today we had police from Karni Vihar police station, Jaipur standing on the main gate of our house stating that Kataria Autozone pvt ltd has filed an FIR against my father in law for the recovery of this amount. Considering that between Maruti's dealer & the service centre my father in law, a senior citizen is getting hassled and being deliberately pressurized to pay up whereas the fault is somewhere between Rana & Kataria. We are not averse to paying up but there has to be a valid reason why should we pay when we have availed extended warranty. Having left with no option I was forced to escalate the matter to Maruti over mail dtd 30/04/2015 for resolution but till the time of filing this complaint I had not heard anything from MUL. Immediate response & resolution from MUL would be highly appreciated and would give some respite to a senior citizen who is under tremendous stress because of poor behavior of your service centre employees & not to miss the police asking for money on behalf of Kataria. Gautam [protected]