Matrix Cellular — commercial dishonesty, fraud, cheating by raising wrongful invoices

Address:

7, Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, 110030

I write with reference to matrix sim hired by me for my europe trip from 1st august, 2019, to 10th september, 2019 under account code: 2250112. They have raised invoices of huge amounts for data consumption whereas i have not used any cellular data on matrix sim.

Towards end of july, 2019, i was approached on phone by a marketing executive of the matrix cellular to hire a matrix sim for my europe trip. I clearly told him that i would not need any sim during my trip as i would not need to use my phone for any calls, messages or data. However, he tried to convince me that i should take a matrix sim for any emergency usage. Upon his insistence, i agreed to hire a matrix sim and it was clearly understood that sim rental for the trip duration would be inr 900. Matrix obtained a refundable security deposit from me of rs 6, 000 saying that it is a mandatory requirement for hiring any of their sim cards. Now matrix is refusing to refund the security deposit by raising false and wrongful bills on me for data services which were never availed.

It is pertinent to note that i did not make any call using the matrix sim and mobile data option was always switched off on my handset. I was shocked to receive a wrongful invoice no. Rmnx10920n395 for an amount of inr 4122. I immediately wrote to customer support of matrix notifying them about the wrongful, erroneous and fraudulent billing. They replied saying that the charges billed are for data consumption. I clarified by asserting that there was absolutely no cellular data consumption and mobile data was always switched off on my handset during the trip. I also informed matrix that mobile data was never switched on even for a single second and no mobile data was used at anytime. But, matrix is fraudulently alleging data consumption and refusing to pay back my security deposit.

I wrote several emails clarifying that there was no data consumption and no calls made from their sim so matrix should only charge me the agreed rental of rs 900. Instead of cancelling and withdrawing the wrongful bill of inr 4122, matrix has raised an additional bogus bill no. Rmnx10920n407 for inr 3017 and now threatening me to pay inr 4122+3017 instead of agreed rental of inr 900. Thus, matrix is coercing me to pay an amount of rs 7139 against actual dues of only rs 900.

It is evident that matrix cellular is a scam, acting fraudulently upon their innocent customers to coerce them into paying huge arbitrary amounts without any justification. They are acting in callous disregard of consumer interest to make unlawful gains for the company.

Matrix cellular is once again called upon to cancel and withdraw the wrongful invoices raised under account code: 2250112 and refund my security deposit of rs 6000 after deducting the agreed sim rental of rs 900.