[Resolved] Matrix Cellular — Fraud and cheat company...

Naveen_Jain

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

I had taken a Singapore Matrix card in Nov 2015 for around 10 days – for which all payment etc was done and the card was returned to Matrix. However in June 2016 I was surprised to see three charges from Matrix on my credit card. I contacted Matrix customer service multiple times but nothing was done. Hence I raised a dispute with the creditecard company. However I was shocked when the I received documents from the Credit card company that Matrix had sent them - they have used my earlier information (passport photo copy, credit card number etc) to create a new fraud contract. This is pure play fraud and criminal activity. Rest assured I will never use their services again and try my best to pursue this matter to its logical end - even if it means taken legal action against them.

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Oct 14, 2016

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Matrix Cellular Customer Care's response Hi Naveen,
We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at ashish.[protected]@matrix.in and I will ensure you get a resolution at the earliest.
Regards,
Ashish Thami
Customer Care