[Resolved]  Matrix Cellular — fraud billing and threatening

Address:	New Delhi, Delhi, 110085
Website:	www.matrix.in/About-Matrix/Company-Profile

I purchased a matrix sim for a month trip to Malaysia. At the counter, on inquiring about the money charges and phone calls, i was told all calls were free for the month. I came back to India to find out that my bill have reached Rs.12000. I got help from my senior and talked to matrix and out of no where they decided Rs.5000 will be deducted out of Rs.12000. I was willing to pay and matrix just stopped contacting me. After 8 months, they called up again and this time when i asked the matrix guy started off with demeaning conversation to if i even have the money to pay, threatening me that they will send me legal notice, that they will cancel my passport and calling up my colleague and threatening her too. I had to scream at him to stop screaming and shouting and threatening me and on telling him its not about payment but am here to about the fraud charging, he simply replied that i didn't pay the bill. When I asked him what happened to the 5000 to be deducted and he came back with a reply that it is deducted only from the security deposit and that they contacted me after 8 months was because transaction failed in the card i registered with which they claimed was credit card. Firstly there was never any kind of security deposit for buying a matrix sim, secondly i have only debit card till date to my name. Thirdly they could not even clarify the charges of my bill. They have now send me a legal noticed to pay the bill.

Account Code: 1726355
Your Matrix No.: [protected]
Country: Malaysia
Bill No.: RMLY10418N144