Matrix Cellular (international) Services Ltd — Matrix sim card not working

Address:	110030
Website:	www.matrix.in

I had been to italy and france with family on vacation for 15 days. i bought italy matrix prepaid sim card(plan was rs.3099 500min voice free and 1gb data, i took it because of data plan so that i can use it for navigation, directions and local transport details on gmaps)from bangalore airport(as most of the time i was travelling in italy).
Sales person took passport copy, application form filled with signature.
Sales person said its activated use when you are in italy, i switched in mobile in rome italy, my phone did not get signal( i tried manual selection or auto selection different carrier, did not work).
Surprisingly there was no toll free number to call to customer care and you have to call india number(internal number for customer support) and they dont respond for 25mins of waiting on internal call(pathetic support)

I somehow managed to get to hotel where i got wifi support(whole purpose of sim card has gone for toss) and contacted friend of mine to help contacting india matrix customer care number(he tried 4-5 times waited for 25-30mins on call to talk to customer care person).got to know from customer care that my number was not active in the first place. after activation it started working and after 10days of my trip again connection lost and i dont have any means to contact matrix customer care as its india number(this time i was looking for navigation and direction from matrix sim card).

When you are on vacation and using sim card for data, navigation and direction purpose. if network provider fails to provide is not a good state to be.

Since the day i bought sim card and contacted customer care, they did not contact me on service they provided nor an e-mail on difficulty faced due to matrix support system.


I am looking for refund of the money.