Matrix Cellular (International) Services Pvt. Ltd. — Wrong/misleading commitments & just interested in having credit card details

Address:

New Delhi, Delhi

My interaction with Matrix have started, when have met with Ms Megha Chauhan, business development executive with your company, while I was there at the VFS -UK for my passport collection. As promised with her, I been to the Matrix office at International Trade Tower, Nehru Place, New Delhi-110019 and have met with Ms Smitha S. - senior Business Development Executive, who has provided me a SIM, which was to be used in my Blackberry device for UK and Schenegen States. I have been told by Ms Smitha S. that voice calling is not allowed on this facility but unlimited surfing, sending and receiving mail is permitted for the whole month in the above mentioned countries. She has made me understand that this facility is going to cost me Rs. 2, 999.00 all inclusive and there were no frill and fringes or any other hidden charges applicable with this deal. This deal was for one full month starting from 10/11/2013 to 09/12/2013. She has had made me believe that in case of any problem, while abroad I should get hold of her to sorting it out but actually it did not happen, as promised. As a matter of fact it was all rubbish and a typical misleading sales talk. I rang her once from the UK for talking care of my non-functioning blackberry but she seemed to be quite blunt and I have told to get in touch with their regular complaints section instead. Surprisingly, the bill which I have received through email says that the billed amount for this facility, which I am supposed to pay, is of Rs.17, 085.04??? though been told at the very off-set that I need not to pay anything else except, what has already been deposited in cash Rs. 2, 999/- on 21/10/2013. Their bill # MUK3331378 has got all the wrong information in. It was not at all a voice plan and was meant for data services only to make my blackberry run and moreover payment option was in cash and not through the cheque or credit card. Regretfully, my experience with the Matrix sales guys is very much disappointing. YES, one gentleman Mr. Asif Siddiqui in the Matrix Cellular (International) Pvt. Ltd.’s team did really help a lot and has given personalised touch and care, whenever I was in need on two occasions at least, once in the UK and the second time, while in Cologne, Germany. I sincerely appreciate services of this fellow and guys like him should be treated like gem in the crown. Customer’s Name : Mohammad Arif ALI Mobile number : +44 [protected]