[Resolved] Matrix Cellular — Mobile sim card - being charged even after it was returned t[protected] - matrix account | |||||
T[protected]- Matrix Account For this account, Ruby.[protected]@matrix.in had confirmed on 30th nov., that I will not be charged since the sim card had been returned. Now after 2 months, suddenly, I am being charged an amount of over 3000 Rs. for the period December and also upto end of January. This is not acceptable and it is requested that the amount is immediately credited back to my account. thanks Bhupendra Jain [protected]@gmail.com Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Bhupendra,
This is in reference to your telephonic conversation held with Ms. Swaliha Siddiqui today. Please be assured, we are checking the issue with our concerned team, hence you are requested to provide us 2 working days, so that she can provide you an update regarding the same.
Regards,
Ashish
This is in reference to your telephonic conversation held with Ms. Swaliha Siddiqui today. Please be assured, we are checking the issue with our concerned team, hence you are requested to provide us 2 working days, so that she can provide you an update regarding the same.
Regards,
Ashish
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We are checking the issue with our concern team and shall provide you a closure on this by today end of day.
Regards,
Ashish