[Resolved]  Matrix Cellular — Overcharged bill

Address:New Delhi, Delhi

To whomsoever it may concern,
I wanted 2 international sim cards for Europe for my travel .i got the
post paid sim cards from matrix .Rent of each sim was 500 +350(bonus
o[censored]sing platinum credit card).Call charges were told to me₹30 per
minute .to which my total talk time of a simcard was about 28 mins.I
did not even use 20 mins of talk time .now your company has charged
₹2692 which is far more than the bill of ₹1250 which you guys told me
would be charged.i want a strict action.please mail me my call records
to prove your bill otherwise i am taking this matter to the court.
Regards,
Gautam rana
{please check the photos}
+4 photos
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Aug 14, 2020
Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
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Dear Mr. Rana,

Allow me to look into this personally and investigate what went wrong here. I will ensure this is looked into on priority and that you have a resolution as soon as possible. If any fault in our service is found we correct it and are glad to have the opportunity to do so.

Regards,
Tushar Agarwal,
Senior Manager (Operations)
Hi,

My Uncle also got a matrix card and had amount deducted from his credit card automatically .But he never received bills on his billing address to check details and also is not aware of his CAF number,

1) Can you tell me how to found these, The bill amount and the CAF number .

2) Did you guys get CAF number and bills in your postal address ?

Vikram

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