Matrix Cellular — Purely cheating the customers

Address:

Bangalore, Karnataka

Attaching a full communication below. I took a Matirx card which did not worked, and I was unable to even make a single call from my number nor the phone allowed me to call the support team. I was only able to send a email with 24-48 hours response window.

The problem was not solved in next 24 hours also I took alernate SIM and asked for cancel and no bill to be raised as it never worked and neither i was able to used. and the below is the response from the customer support


Dear Mr. Dalal,
This is in response to your below mail.

Please accept our sincere apology for the inconveince caused to you.

We would like to apprise you that the your number is already suspended.

Further, would like to inform you that since we have not received any complaint regarding the non functionality on the number therefore we regret to say that the bill would be generated with the rental and usages.

Reference number for this correspondence is: SU15060134

We appreciate your business and look forward to your continued support and relationship with Matrix. Should you have any query, please call us at our 24/7 helpline +[protected] or e-mail us at [protected]@matrix.in for a prompt response.

Thanks & Regards,
Varun Behl
Executive- Operations (Customer Care)
Matrix Cellular (International) Services Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi - 110 030
Tel :[protected]
www.matrix.in


Original Message:
From: [protected]@gmail.com
Sent: Sunday, May 31, 2015 11:05:29 PM
To: SUPPORT
Subject: Re: [Matrix] New Customer Support query posted by Sujoy Dalal (Ref No: 93342) [] {1874593} {1875494}

I have shared earlier and again sharing the same.[protected] is my number and I dont want it from you anymore as it did not worked and I took alternate connection, if there is any bill which get charged on my credit card I will go ahead with consumer complain.

Looking at your service I am worried about that too. Also, I gave a 350 voucher at bangalore airport which also needs to be refunded to me.

Just note that I have taken an alternate connection and so all updates and confirmation on this shoud come to my email id only

Sujoy

On Sun, May 31, 2015 at 4:31 PM, SUPPORT wrote:
Dear Mr. Dalal,
This is in reference to the below mail.

Please accept our sincere apologies for the inconvenience caused.

We would request you to kindly share the SIM number which you are carrying so we can update the same on our records.

Kindly let us know if you require further assistance.

Kindly note the query reference number for this correspondence is SU[protected].

We appreciate your business and look forward to your continued support and relationship with Matrix. Should you have any query, please call us at our 24/7 helpline +[protected] or e-mail us at [protected]@matrix.in for a prompt response.


Thanks & Regards,
Swati Kesarwani
Sr. Executive -Operations (Customer Care)
Matrix Cellular (International) Services Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi - 110 030Tel :[protected]

Original Message:
From: [protected]@gmail.com
Sent: Sunday, May 31, 2015 4:05:51 PM
To: SUPPORT
Subject: Re: [Matrix] New Customer Support query posted by Sujoy Dalal (Ref No: 93342) [] {1874593}

One more point let me know when you / where you can get your matrix card collected back for[protected]. You can do it in UK till 6th June or in Bangalore after 7th June 2015

On Sun, May 31, 2015 at 4:03 PM, Sujoy Dalal wrote:
The number given to me was[protected] which is not working not outgoing non incoming. I dont need any support now and I have done alternate arrangement. PLease make sure that I dont get billed as I was never able to use the services, secondly need the refund of INR 350 voucher given to your team member at Bangalore airport.

And lastly please dont let people in trouble like this when they travel..

Regards,
Sujoy

On Sun, May 31, 2015 at 3:50 PM, SUPPORT wrote:
Dear Valued Customer,
This is in reference to the below mail.

Please accept our sincere apologies for the inconvenience caused.

We wish to inform you that as per our records this number[protected] is showing on the name of Sunil Mohan Mirpuri and trip duration was from 12th May to 22nd May.

Hence, you are requested to kindly share the correct Matrix number or share the SIM number of which you are carrying.

Kindly let us know if you require further assistance.

Kindly note the query reference number for this correspondence is SU[protected].

We appreciate your business and look forward to your continued support and relationship with Matrix. Should you have any query, please call us at our 24/7 helpline +[protected] or e-mail us at [protected]@matrix.in for a prompt response.


Thanks & Regards,
Swati Kesarwani
Sr. Executive -Operations (Customer Care)
Matrix Cellular (International) Services Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi - 110 030Tel :[protected]

Original Message:
From: [protected]@matrix.in
Sent: Sunday, May 31, 2015 3:39:43 AM
To: Support Team
Subject: [Matrix] New Customer Support query posted by Sujoy Dalal (Ref No: 93342)

Dear Support Team,

Sujoy Dalal has submitted a query in Customer Support on May 31, 2015 03:39 AM. The query details are as follows:

Name: Sujoy Dalal
Mobile No: [protected]
Email Address: [protected]@gmail.com
Matrix Mobile Number:[protected]
Products or Services Used: Postpaid SIM Card
Required Area of Support: Others
Enquiry: Extremely disappoint choosing with Matrix Post paid card for voice calls. I have taken matrix card on 30th May morning from bangalore airport for 15 days plan for UK. (I only will need it from 30th may to 6th June)

The plan comes with INR 200 free value and I have also submitted a voucher for INR 350 reduction from total bill. However after landing to UK and when try to reach my parents back in bangalore the card shows 0 Balance and I ended up with not able to communicate back home about my safe landing in UK.

In bangalore I double checked about my connection activation and was informed that it is already activated and i can use once I reach UK.

At an urgent moment I was not able to reach my family and the whole purpose of taking the card got defeated.

I need an action to be taken against this.

Regards,
Sujoy
To view the query details please click here.