[Resolved] Matrix Cellular — Regarding bill | |||||
This is a serious complaint .I am a matrix customer and I recently went to Thailand and I took 2 sim from this service. when they gave me the sim they assured me about the billing that no matter how much we call bill will be within security deposit and they didnt tell me anything about data charges and all but after we returned after about 1 month from our date of return I got a huge bill of 25000.each call charging 700, 600 etc and f rom 1 sim only data charges were 12000.I think that's a mistake but the service provider spoke badly with us and warned us to pay it immediately. we seriously have no idea how can 1, 2 minutes of call can charge 800, 700.I want some strict action against them. it's not about paying the bill that anyways I m going to pay but they fooled us by saying that bill will be within 5k no matter how much u call.. please take some action so that they cant fool anyone from now onwards. This is leena haloi and my mail id is [protected]@gmail. com Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||||
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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We would like to apprise you that, the issue has already been addressed by our escalation desk. Hence, we regret to inform you that, we would not be able to make any changes in the bill. The bill is absolutely in consonance with the usages made by you and has been generated as per the agreed tariff plan.
Regards,
Ashish