[Resolved]  Matrix Cellular — Regarding bill

Address:781028
Website:matrix cellular

This is a serious complaint .I am a matrix customer and I recently went to Thailand and I took 2 sim from this service. when they gave me the sim they assured me about the billing that no matter how much we call bill will be within security deposit and they didnt tell me anything about data charges and all but after we returned after about 1 month from our date of return I got a huge bill of 25000.each call charging 700, 600 etc and f rom 1 sim only data charges were 12000.I think that's a mistake but the service provider spoke badly with us and warned us to pay it immediately. we seriously have no idea how can 1, 2 minutes of call can charge 800, 700.I want some strict action against them. it's not about paying the bill that anyways I m going to pay but they fooled us by saying that bill will be within 5k no matter how much u call.. please take some action so that they cant fool anyone from now onwards. This is leena haloi and my mail id is [protected]@gmail. com
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi bheemas,

We would like to apprise you that, the issue has already been addressed by our escalation desk. Hence, we regret to inform you that, we would not be able to make any changes in the bill. The bill is absolutely in consonance with the usages made by you and has been generated as per the agreed tariff plan.

Regards,
Ashish

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Matrix Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    386
    Pending
    0
    Resolved
    243
    Matrix Cellular Phone
    +91 80 6649 1074
    +91 98 1128 8888
    +91 90 9993 4608
    Matrix Cellular Address
    7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
    View all Matrix Cellular contact information