[Resolved] Matrix Cellular — USA Prepaid card

Krishna kumar S

Address:	560093
Website:	www.matrix.in

When my wife went to USA, she purchased a Matrix Prepaid SIM card. The SIM card is purchased on 5-Nov-2016 in Bangalore Airport store.

The salesperson told that the SIM card is valid for 30 days and we can make Unlimited calls to INDIA and to USA numbers plus a 500 MB of free data/ Unlimited SMS.

But after one week, calls to India were not connecting. When enquired about this, the Matrix support team mentioned that calls to India is limited to 1000 minutes and we need to recharge again for the making calls to India.

Neither the store sales person nor the SIM KIT has these details. When we checked in their website also, it says Unlimited calls to India.

We tried multiple times mailing to the MATRIX support team but no use. They are sending us some documents and directing us to some web page where it is mentioned that the calls to India is limited to 1000 minutes.

When we dig deeper, we found in some pages of their website, they mentioned that calls to India is unlimited and in some pages, it is limited to 1000 minutes.

This is a CHEATING by the Matrix Telecom. We need this to be addressed.

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Dec 18, 2016

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Matrix Cellular Customer Care's response Hi Krishna,

We would like to investigate the issue and get back to you with an appropriate resolution. Please message us the details of the Matrix Connection taken and we will ensure you get a resolution at the earliest.

Regards,
Team Matrix