Matrix Cellular — Wrong and excess billing

Address:

Pune, Maharashtra

We had taken a matrix connection while going to Europe in the month of Sept 2013. They gave us 2 SIM cards, one which could be used all over Europe and the other country specific card. We were told that In coming calls would be completely free of charge. We were not told that GPS and internet packs are preactivated on the SIM cards. We had not asked for any internet or GPS facility either. They charged us for using GPS and sms to numbers in India. The fact is we did not send even one SMS to the number they have listed. That fact can be verified from BSNL, to which they claim we have sent sms. My phone was not a smart phone either. Hence GPS was not in use also. I have already paid the amount of Rs.3726/- towards the cost of the SIM cards and the actual usage which we verified from the itemised bills which they sent. In spite of having paid the above money in their account in HDFC Bank ( a/c number [protected]) in Delhi, they are sending us reminders to pay. In the month of Dec 2014, I spoke to one of the executives ( Inderjit Singh, cell number [protected]) from Delhi. When I complained about wrong billing and excess billing and mentioned about going to consumer forum, he said, I will reduce the bill by Rs. 1200/-. He asked me to pay Rs. 4500/- to close the matter. I refused to pay that amount as it was not my fault and I refused to pay for the facility or service that i have not used . I have already lodged a complaint on the website in the month of Dec 2014. I forgot to save the acknowledgement number. Hence, I am lodging a complaint again. Please look into the matter urgently as Matrix Cellular is unnecessarily harassing me for paying the entire bill amount of Rs. 5767/-.