[Resolved] Matrix Cellular — Wrong Bill

Himanshu Painuly

from Mangalore, Karnataka

Address:

New Delhi, Delhi

I have bought a matrix SIM last month for Indonesia, as discussed with the agent only one bill was suppose to be generated which i had already paid last month. Now this month again an amount of Rs 683 has been deducted from my HDFC Bank Credit Card without my authorisation and this bill was not suppose to be there since as per the initial discussion with the agent there was only one bill for 10 days that i was travelling. Kindly get this fix asap and get the amount reverted back.

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Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2015

Matrix Cellular Customer Care's response Dear Mr. Painuly,

Allow us to look into the issue and if we are at fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP.

Regards,
Tushar Agarwal
Head – Customer Care