Maxx Mobile Complaints & Reviews

Dear Sir
Most regretfully I would like to inform you that i purchased Maxx mobile model MX 463 bearing IMEI NO [protected] SL.NO DMO[protected] , was purchased from M/s S . H. MUMTAZUDDIN TIMES ( P ) LTD VIDE TAX INVOICE NO 35329 DTD . 29.10.2009 , WHICH WAS WARRATY WITH ONE YEAR .

ON 5.10.2010 MORNING i FOUND THAT ITS KEYPAD ONLY NOT WORKING , AND AS PER THE SHOPS GUIDELINE I WENT TO YOUR AUTHORISED SERVICE CENTER M/S SNEHA COMMUNICATION .ADD. 126/B , DIAMOND HARBOUR ROAD , KOLKATA - 700060.
Initially they claimed that it is a Liquid Damage and if the keypad replaced it will be OK and I have to pay Rs. 350/- for it , I agreed but even after changing the keypad the problem remain unsolved .
Then they told that I have to send it to the Maxx service for further checking and repair .
Even after repeated phone calls they never picked up the call ( appears to be a faulse no ) and now they returned my phone with a comments that company told this is beyind repair .And they even not handed over me any documentary proof for that indicateded that MAXX company has regreated any sort of repairing .
My question is that if Maxx company cannot repair the same which is under warranty it is their moral responsibilty to replace the set with a new one ( Am also working for a multinational Chinese company for last four years and in as a service head of few eastern regional states ) . Please look into the matter very seriously and arrange replacement of the handset immedietly .
Thanks & Regards
Sudip Chakraborty
SANY HEAVY INDUSTRY INDIA PVT LTD
337, LASKARHAT
171, PICNIC GARDEN ROAD
KOLKATA-700039
Tel: +[protected] O )
Fax: +[protected]
Mobile: +91 [protected]
E-mail: [protected]@gmail.com
Website: www.sany.com.cn

RES. 8/ 3, BIREN ROY ROAD (WEST )
KOLKATA - 700008
[protected] R )
COPY TO . CONSUMER FORUM

Dear Sir,
I Mr. Pravin Upadhyay from Mira Road, Thane had purchased a cell of your company MX-463 bearing an IMEI No. [protected], ESN No. [protected]. I am facing a problem of automatic restart & keypad not working. I had purchased a mobile from LAXMI Stores located at mira Road which is an Authorised dealer of MAXX Mobile on 20th Feb 2010 (receipt number : 22459).
Since after a month back i have started facing the above problem, for which i have visited MAXX service centre named 'M B Care' located at Gokul SHopping Centre, Borivali which is again an Authorised Service Centre on 27th March 2010. He has taken my mobile and has given a reciept (Service reciept number : 135105) saying that mobile will be sending to company. I have recieved my mobile in working condition after 15-20 days.
But on 12th April 2010 , I have faced the same problem, by which i have Re-visited M.B Care, Borivali on 15th April 2010 to register a compaint (job No. 048).
Its almost 3 months where i am facing the problem of my mobile. By which the company is unable to repair nor replaced. Please look at this matter and solve my problem asap.

Waiting for your postive repsonse @ [protected]/[protected]/[protected] or @ [protected]@gmail.com

Respected Sir/madam,
i m frm mumbai.. i have purchased a handset of maxx mobile my model no is mx414 my mobile doesnt works properly its doesnt catches my simcard and i cant call to anyone my mobile is in warranty and also i need a usb cord to connect internet for my pc but when i goto the service center they tell me that usb cord is not in the stock they harrased me for two months.my mobile gets off evry 15 minutes

plz do sumthing plz help me out

i hope u will co-operate and kindly do an investigation my number
[protected] [protected]

Dear Sir,
I have a maxx mobile model MX-475 and the dealer told me that the LCD is not available in the market kindely tell me weather stock is available in the market or not and conform the rate of the LCD of model MX-475

i am unable to get any incoming calls

Dear Sir
I have purchased Maxx Mobile GC121 Model
according to company it supports both CDMA and GSM
In my Phone Gsm is working properly
But CDMA (ie my Reliance No.) connection produces the problems always like-
1. Some body is calling me but i m not getting even ring
2. I am unable to make calls some times, When i restarts the phone it doesnot start the CDMA Connection, thats why i have to put the battery out from it , and then reassemble , to start the UIM.
3. i went to the vender but he says that the company personal will come and will check it. from last 3 weeks he is saying so. Nothing progressed.

Please do need ful

Dear Sir,
I Have a maxx Mobile MX 436 From 23/8/2009. my Friend give me as GIft when was started use this mobile lots of problem i found in this mobile I show my handset to service center but i got poor responce from service center. last 2months my hand set in service center. everyday i call service center they give me one more date from last 2 day they not recived my phone. when i talk with company member they also not recived my phone.

thanks & Regards
vaibhav gaikwad

sir

i have purchese a maxx mobile on 08/08/2009.This is not working properly, i have see the mobile in service centre but they have charge 200 Rs.in waranty period.after 15 days micke is damege.

so I request to you please give the solution of my problem


Thank you
Praneet chauhan
[protected]

Dear Sir/ma'am,

Please refer the below communication with Motorola.

Still I am waiting for the replacement/Repair. but no action has been made so far. I have suffered a lot and lot of my money has wasted making calls to Motorola Customer Care and Service center but no positive response.

Please advice me for taking a legal action against MOTOROLA.

regards,

Kuldeep Singh





From: Motorola India [mailto:[protected]@mailwc.custhelp.com]
Sent: Friday, July 31, 2009 12:52 PM
To: [protected]@bchindia.com
Subject: Service complain of Motorazr V6 Maxx [Incident:[protected]]





Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.



Subject

Service complain of Motorazr V6 Maxx



Discussion Thread

Response (Ray V.)
31/07/2009 05.21 PM

Dear Mr. Kuldeep,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTORAZR V6 maxx, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070

Customer (Kuldeep singh)
30/07/2009 02.56 PM

Dear Sir/Ma'am,

This is to inform you that I purchased a Motorazr V6 Maxx in September 2008.
The cell was working fine but in June 2009 it just go dead, so I brought the
cell to M/s. Simran Communication, Faridabad for repair on 29/06/2009. They
tell me to come after 6 days. After 6 days the reply was that we are out of
spares and it will take 15 days to spares to come. After 15 days when spares
came fro Chennai the problem was still the same. My mobile phone couldn't be
repaired. More then 1 month have been passed and I am still waiting for my
mobile.

You can imagine very well that a person can't live without phone for even a
single day but I am suffering for more then a month.

The service engineer of service centre Mr. Sonu Kumar has tried very well
lot but after that he says that the cell is un-repairable and will be
replaced.

After that I communicated to Motorola care. Mr. Mridul has lodged the
complain,

The details are as follow:

IMI No. : [protected]

Job card No. : FS/MO/0800567

Complain No.:[protected]



I have a good faith in Motorola and I have always recommended and purchased
Motorola phones and received good service also but this time I am highly
disappointed.

So you are kindly requested to issue a replacement of mobile to avoid
further suffering.





Best Regards,

Kuldeep Singh

[protected]