Meesho — Non-Delivery of Product, Failure of Refund and Mental Harassment,

Address: Fashnear Technologies Private Limited 06-105-B, 06-102, (138 WU) Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur, Varthur Hobli, Bengaluru -

1. Complainant Details
Name: Ishteyaque Alam
Email ID: [protected]@gmail.com
2. Transaction Details
Order Date: 11 October 2024, 7:35 AM
Product: Vivo T3 5G Smartphone
Payment Mode: Google Pay (via UCO Bank, through my brother's UPI)
Transaction ID:[protected]
Order Amount:18, 986/-
Order Platform: Meesho
Order ID:[protected]
Courier Partner: Valmo Logistics
Tracking ID: VALGS[protected]
3. Complaint Summary
I ordered a phone from Meesho on 11 Oct 2024. It was marked shipped on 14 Oct 2024 via Valmo, but the tracking ID showed invalid on Valmo's website and there were no updates on Meesho app.
I contacted Meesho support multiple times and was repeatedly told to “wait.” I requested cancellation and refund many times, but Meesho refused to cancel, saying delivery will happen.
Final delivery date was shown as 20 Oct 2024, but no delivery occurred. On 24 Oct 2024, the product was falsely marked as Delivered.
I received no OTP, no call, no SMS and yet the order status was forcibly updated as delivered.
I raised complaints:
MST-[protected] on 17 Oct 2024
MST-[protected] on 25 Oct 2024
MST-[protected] on 27 Oct 2024
All were closed without resolution, using "technical issue" as an excuse.
I raised 3 National Consumer Helpline (NCH) complaints, all closed with incorrect guidance. IDs:
[6417877], [6537364], [6938665]
I also served a legal notice and attended 3 audio + 3 physical meetings, but still no refund.
Meesho is now falsely claiming that no complaint was raised within 7 days, despite 2 valid complaints raised within that time.
4. Problem Type (Tick the Relevant Ones):
Product Not Delivered
Fake Delivery Status
Refund Not Given
Complaint Closed Without Resolution
Mental Harassment
Misleading Customer Service
Technical Fault Used as Excuse
5. Relief/Resolution Sought:
Immediate refund of full paid amount to original UPI account.
Apology from Meesho for false delivery and mental harassment.
Compensation for 8 months of stress, time loss, and harassment.
6. Supporting Documents Attached:
Order confirmation screenshot
Tracking failure proof
Complaint IDs list
Emails & chats with Meesho
Legal notice copy
NCH complaint screenshot
Signature of Complainant: _IshteyaqueAlam______________________
Date: 22/05/2025_______________________