Meesho — Not received the product still showing delivered - Prepaid orders

Address:

Bangalore

Complaint: Didn’t receive the product still showing delivered of prepaid order
From: Meesho
Order id:[protected]_2
Amount: 1375
Seller: Jatin Fashion

I have ordered 2 products amounting to Rs. 2650 from Meesho app from the same seller as mentioned above. I received only one product in the parcel amounting to Rs. 1275 (Order id[protected]_1). I didn't receive the product amounting to Rs. 1375 (Order id[protected]_2). The seller has sent only 1 product in the parcel which I received, and I have paid for 2 products. The tracking id of both the products are same ([protected] from Xpress Bees.) I was in thought that both the dress is in the same parcel/packet as they have same Tracking id and same seller, but when I opened the parcel there was only one dress, other one was missing. The status of the product is showing delivered, but I didn't receive that. I called the help centers/ customer care of Meesho more than 25 times. They didn't help me. I emailed them my query (attached email for the ref). I even raised compliant SRN is[protected]. One of their people told me to initiate the exchange, i told him what to give in exchange as I didn’t receive that product, he told me that do that, and we will resolve this. I did the same. Nothing happened.
I'm following up this since 18th October, 2023. I'm now done with this. They all were like “we can’t help you”, "we are unable to process your claim, as it is not meeting our policy guidelines". Is this how help centers are working at meesho?
I even told them to connect me with seller on conference but this is again against their policy as i was informed. So, what i m supposed to do now?
It is the responsibility of Meesho as an intermediary to resolve the issues. I want Meesho to refund the amount on immediate basis as i m done with all this stuff. This is scam. Request you to please help me. I have attached all relevant documents and email.