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Same issue, have had a loss of 25, 000 in my first month as Meesho seller due to this.
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As a seller, we are asked to share the package opening video and other images including return pack slip, all angels of outside package, etc. As a seller we are getting customer return with fake and exchanged product. After reviewing we raise ticket to Meesho support panel then after they are denied to accept claim ration without proper investigation where was the fault. Also, i have doubt on courier side but not sure on this. May be they are also misuse the our genuine products with the fake one. But still company is rejecting our claims due to below mentioned reason, "Based on past data, we have observed that the ratio of claims raised by you against your returns has been significantly higher than our overall platform levels. Due to this, we would not be able to process the claim against this order."
Reference Ticket# 51213400, 50840140, 50839457.
Due to this we are in loss. May be many seller are facing the issue. And as well as customer's as per my understanding.
Could you please help?
Reference Ticket# 51213400, 50840140, 50839457.
Due to this we are in loss. May be many seller are facing the issue. And as well as customer's as per my understanding.
Could you please help?
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Bengaluru, Karnataka, India