[Resolved]  Mega Cabs — taxi driver misbehaviour

Address:

New Delhi, Delhi

We had a most horrendous drive last night (11.30 pm) returning from delhi indira gandhi international airport by a taxi owned by mega cabs. The driver (Id. No. 1480) of taxi no. 3994, mr. Ashok kumar shukla, first couldn't get his internet connection going and would not attempt to do anything about it. When we approached the local desk, an official tried to help the driver to get his connection going, but did not succeed. He then told the driver to provide a manual bill. The driver finally started the taxi but he grumbled continuously along the way. He was rude and aggressive. He wasn't wearing his seat belt and drove aggressively, making us feel extremely worried about our physical safety. When we told him that we wanted him to take a direct route, he just refused, saying that his taxi would not go that way and he would take the detour through vasant kunj. He said it was not for us to decide the route and he was the one to decide. We were travelling with our young son and such behaviour made us feel extremely insecure and vulnerable. We had to finally threaten to call the police before he reluctantly took the route we wanted him to take. But he aggressively asked us, "did i make a mistake in agreeing to take you i as passengers?" he was abusive and intimidating all through. Even when we reached the main gate and took a token, he would not take it from us. Instead, he rudely ordered us to place it on the dashboard. When we reached our house he refused to get out of the car or help with luggage.in fact he wouldn't even open the car trunk until we requested him to and in fact challenged us to complain to any complaint site that we wished. Now we going to make sure that none of our friends travel by mega cabs ever.
The driver added rs. 86 as night charges and then charged 18% over the final meter readings claiming gst charges. So the final bill was rs. 525.