Mirraw Online Services — cancelled order - money not refunded

Address:

Mumbai City, Maharashtra

I tried to place an order on march 11th.

After the money was deducted from my account, the web page gave an error. Subsequently i cancelled this order. (Order number m[protected]

Mirraw confirmed that the order has been cancelled and the money which was received by them will be refunded.

For the past one month i have sent several e-mails and called their support team. Every time a new person answers the phone and i have to repeat the entire story.

And every time i get vague replies that the "refund is under process" or "action will be taken soon" etc etc

More than one month hs passed and still the money is not refunded. It is a large amount
— copy of emails follow —

My order number: m[protected]

Saratchandran m nair
12 mar
To help
Please refer to the subject order for which i tried to make payment but failed.

I wish to cancel this order. I have ordered the same items through another order

Please do the needful to cancel m[protected]

Thanks

Customer support group
12 mar
To me, help
Hi,

Thank you for writing to us.

We have cancel the order as per your request.

Feel free to revert us back if you have any query or need any further assistance.

Appreciate your support.

Regards,
Mayuresh rawool
Mirraw.com support team (www.mirraw.com)

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Consumer advisory: in the interest of ensuring safe online purchases with mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw. Freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of mirraw.
2. Below are the authorized modes of payment
A. Payu payment gateway transfers
B. Paypal payment to mirraw online services private limited
C. Bank transfers to beneficiary mirraw online services private limited.
D. Cash collection services by fedex/bluedart/aramex/delhivery team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

1374080:26182

Saratchandran m nair
19 mar
To customer
Reference to the subject order which was cancelled.

I find that the payment which was debited from my account has not been reversed and received so far in my account.

Please advise and do the needful to return the money

Thanks

Customer support group
20 mar
To me
Hi m,

Greeting from mirraw.com

We are really sorry for the inconvenience cause to you.

As per your request we have forwarded your details to our refund department.

You can expect a email from our refund department.

So requesting to please wait for next 24-48 hrs you query will be addressed and we will initiate refund for your order and within 7-9 working days your refund get reflect into your account and our relevant department will definitely resolve your concern.

Please let us know in case you need a call back from our end for any assistance.

We will be more than happy to help you.

Thank you so much for your cooperation.

Regards,
Shareen khan
Mirraw.com support team (www.mirraw.com)

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Consumer advisory: in the interest of ensuring safe online purchases with mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw. Freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of mirraw.
2. Below are the authorized modes of payment
A. Payu payment gateway transfers
B. Paypal payment to mirraw online services private limited
C. Bank transfers to beneficiary mirraw online services private limited.
D. Cash collection services by fedex/bluedart/aramex/delhivery team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

1374080:26182

Customer support group
22 mar
To me
Hi m,

Greeting from mirraw online service.

We do apologize for inconvenience caused to you.

We would like to inform you that we are still working on your query.

We will get back to you once we get any update for your order.

Appreciate your time and patience.

Regards,
Shareen khan
Mirraw.com support team (www.mirraw.com)

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Consumer advisory: in the interest of ensuring safe online purchases with mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw. Freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of mirraw.
2. Below are the authorized modes of payment
A. Payu payment gateway transfers
B. Paypal payment to mirraw online services private limited
C. Bank transfers to beneficiary mirraw online services private limited.
D. Cash collection services by fedex/bluedart/aramex/delhivery team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

On thu, 22 mar at 9:43 am, m saratchandran wrote:
I received this same reply on 12th march, which is 10 days back.

As i informed you earlier, after the money was deducted from my account, the web page gave an error "this page is not available". Subsequently i cancelled this order.

So far the money which was debited from my account has not been reversed.

Please check with your payment gateway and inform.

Thanks

M. Saratchandran
[protected], [protected]

On tue, mar 20, 2018, 15:52 mirraw wrote:
Dear m saratchandran,

Our support rep has indicated that your ticket (#1374080) has been actioned.

For any further queries or concerns, please feel free to contact us via phone or email.

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Sincerely,
Mirrawsupport team

1374080:26182

Saratchandran m nair
25 mar
To customer
Please inform about the status of reversal of the money debited from my account for the above order which was cancelled because of failed transaction.

It is a matter of concern for me since more than 12 days have passed and nothing has happened. It is my experience with failed on line money transactions with other companies, that the money is paid back into the account within 3 to 5 days.

Expecting a positive and responsible response

M. Saratchandran
Ph. [protected] / [protected]

Customer support group
26 mar
To me
Hi m,

Thank you for writing us back.

Like to inform you that the refund in under process. It will look a week time to reflect in your same account so we request you to please wait for a week it will reflect to your account.

Please let us know in case you need a call back from our end.

We will be more than happy to help you.

Thank you so much for your cooperation.

Regards,
Shareen khan
Mirraw.com support team (www.mirraw.com)

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Consumer advisory: in the interest of ensuring safe online purchases with mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw. Freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of mirraw.
2. Below are the authorized modes of payment
A. Payu payment gateway transfers
B. Paypal payment to mirraw online services private limited
C. Bank transfers to beneficiary mirraw online services private limited.
D. Cash collection services by fedex/bluedart/aramex/delhivery team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

On mon, 26 mar at 8:11 am, m saratchandran wrote:
Please inform about the status of reversal of the money debited from my account for the above order which was cancelled because of failed transaction.

It is a matter of concern for me since more than 12 days have passed and nothing has happened. It is my experience with failed on line money transactions with other compan, that the money is paid back into the account within 3 to 5 days.

Expecting a positive and responsible response

M. Saratchandran
Ph. [protected] / [protected]

1374080:26182

Customer support group
2 apr (13 days ago)
To me
Hi m saratchandran,

Thank you for writing to us.

We like to inform you that if you want coupon code (As a store credit) in place of refund, so we can generate the coupon code for you so, that you can use this coupon for your future to place a fresh order from mirraw.com

Kindly confirm so that we can go ahead with it

We appreciate your kind cooperation and support.

Regards,
Bhomesh kumawat

Saratchandran m nair
2 apr (13 days ago)
To customer
No, thanks. I do not want a coupon code or store credit.

I wish a refund only.

As i explained the other day over phone, i had placed this order for assisting some other person who desires the money back. I am answerable for this money and request your urgent action for a refund.

Please understand my situation and would once again request immediate action for a refund

Thanks

Customer support group
2 apr (13 days ago)
To me
Hi m saratchandran,

Thank you for writing to us.

We are really sorry for the inconvenience caused to you.

We would like to inform you that we have forwarded your request to account teams and within 24 hours your refund will be initiate hence request you kindly wait for 7-8 working days and refund will reflect in your account.

Customer support group 3 apr (12 days ago)
We would like to inform you that we have already initiated your refund hence...

Customer support group
12 apr (3 days ago)
To me
Hi m,

Greeting from mirraw.com

We hope you are doing well.

We would like to inform you that we have forward your order details to our account team for an urgent refund and refund for same is in process, so as soon as refund will be completed, we will mark a mail with refund acknowledgement for same.

We appreciate your patience and understanding on the same.

Please let us know in case you need a call back from our end.

We will be more than happy to help you.

Thank you so much for your cooperation.

Regards,
Bhomesh kumawat
Mirraw.com support team (www.mirraw.com)

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Consumer advisory: in the interest of ensuring safe online purchases with mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw. Freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of mirraw.
2. Below are the authorized modes of payment
A. Payu payment gateway transfers
B. Paypal payment to mirraw online services private limited
C. Bank transfers to beneficiary mirraw online services private limited.
D. Cash collection services by fedex/bluedart/aramex/delhivery team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

On tue, 10 apr at 5:44 pm, m saratchandran wrote:
Please inform me the status of the refund.

M. Saratchandran

On tue, apr 3, 2018, 18:36 saratchandran m nair wrote:
Please give me a clear reply.

Is the refund being processed? When will i get the money back?

Simply saying "ticket actioned" does not mean anything. What is the action taken?

M. Saratchandran
[protected]

On mon, apr 2, 2018, 21:33 mirraw wrote:
Dear m saratchandran,

Our support rep has indicated that your ticket (#1374080) has been actioned.

For any further queries or concerns, please feel free to contact us via phone or email.

Contact details
Usa: +[protected]
Uk: +[protected]
Canada: +[protected]
India: +[protected]
All other countries: +[protected]

Sincerely,
Mirrawsupport team