[Resolved]  Samsung Cdma Mobile Handset Sch - I509 — not meeting its specifications

Address:

Gandhinagar, Gujarat

Dear Sirs,

I had purchased Samsung Galaxy Young Y CDMA mobile SCH-I509 on 25/10/2012 IMEI# A[protected]AC ( copy of the bill attached)and ever since I am either writing to samsung through web or going to their Service centre [protected] at Gandhinagar from 26th. October onward . their Complaint Ref # [protected] dtd 27/10/2012 and my registration at their call centre Ref # [protected] dtd 26/10/2012.

The mobile is not getting connected to my lap top through Kiis for PC contact Sync, as per specs in the mannual it is supposed to connect for PC Sync.

I have taken the following actions and now I am fed up., I had now requested to them for either refund my amount or replace the handset.

1. I have down loaded the Kiis from your site and installed ( I am able to connect my other handset Primo-SCH-W279 but not I509.
2. I spoke to your call centre, they asked me to down load again the Kiis S/W through your site for model # GT3033-Champs, I did that but still not able to connect I-509 to PC for Synch, it is connecting only for USB file transfer mass storage not for Synch.
3. Thier technical person from Noida spoke to me on 27th. o but He also could not get it done and asked me to go to service centre for firm ware up gradation ,which I was already going from 26th. Onward, they gave me the Kiis s/w through which I was able to connect primo but not able to connect I-509 CDMA handset.
4. Yesterday that is on 30th I have again gone to the service Center # [protected] M/S Sun Communications at gandhinagar-Gujarat and handed over the handset, They are also not able to resolve the issue, I also kept my lap top with them for a day, They repeated the whole exercise of reloading KIIS etc which I had already done but the handset SCH-I509 is not getting connected for PC Sync, It is only getting connected for mass storage. The hand set is still with them.

I had requested them to either change the handset so that it connects for PC Sync or refund the amount.

I have already wasted my 13 days on their mobile handset, I am using mobile since 1998 but I have never faced such a problem so far, it looks Samsung handsets are very bad and does not meet its specs.

Every time a new officer speaks to me from their head office and ask for some time, I do not know as how much time is a some time? It is a mental agony for me now.

You are requested to take action against Samsung as their brand new handset is not meeting specs.

I had also written to their CEO through their Web site, their CEO and GM directly, their support india too.but they are giving standard reply as "wait for some time "

Best Regards,

Avinash C Gupta,
Plot # 1362/2,Sector 7/D, Gandhinagar-382007, Gujarat
91-[protected], 91-[protected],[protected]
[protected]@gmail.com; [protected]@rediffmail.com