Samsung Galaxy S4 / Ghatkopar Samsung Service Centre / Mobile Store Hiranandani Powai — Horrible service/touch screen validity

Samsung Mobiles — Terrible Service by Samsung

We bought a Samsung mobile (Model B3210) on 08/12/09 from Vijay Sales. After 4 months the phone stopped working. As it was under Warranty period, we took the phone to Samsung's authorised Service Centre, that is - Jameson Telecom Service , Rajashree Plaza, Unit 105, 1st Floor, Opposite Shreyas Cinema, Ghatkopar (West), Mumbai. They told us the mother board was spoilt and would repair it. It took four weeks with frequent reminders to get the phone. On the same day we found the phone was not working. Agaan we had to return it and after two weeks they said it was fine and gave it back to us. The phone still does not work properly & the Authorised Service Center ( Jameson) heckles and makes fun o[censored]s saying that you people wrote to Samsung about our delay !

We are fed up and wondering if we made a gross mistake buying a Samsung product worth Rs.7092/- and bought only troubles for ourselves.

Are you reading this, Samsung, India ? Help us, if you want to really help us

SAMSUNG/MOBILE — lack of approach in service by Samsung

On 31st May 2010 I have submitted my mobile phone model no W299 (CDMA + GSM) which was purchased on 16/11/09 for repair at service center sector 22,Chandigarh.I got call from Service Center today that your mobile's PCB is faulty and it will take fifteen days for repair.Surprisingly in this modern age it takes fifteen days for repair.I myself Engineer and working with customer care and understand the value of service in marketing. Excuse is closing???????????.How to work without mobile,Pl purchase two mobiles when you are goin for Samsung one for use and one for Back up.Good idea Sir g.

That's Samsung Service-Excellent and prompt
Any body take care.

Gurpreet Singh
Kothi No 566
Phase 1 Mohali-160055(PB)
[protected]/[protected]

Samsung — Losing mobiles in service centre

Name-m.bharath kumar
work order no.-00099
I had given my samsung mobile in the company service centre in mehdipatnam.They kept the mobile with them for nearly 2months without repairing and now they are telling that they had delivered it.

Samsung Mobile — horrible service

Hi i was using a Samsung corby phone which had a network problem. I contacted the service centre who at first refused to accept as true that there was a problem, after astute persuasion they finally agreed upon the problem. They took the phone for a day and returned it after 12 hours confirming the rectification. For picking up the phone i had to visit the service centre at least 3 times because it was never ready on the committed time. This was the just the beginning of the incalculable visits to come…equivalent visits to the temple would have guaranteed moksha.The phone was returned untouched and not serviced...false claim that it was serviced. Once again i visited the centre and had to literally plead and argue that there was a problem and needs to be rectified only to deaf ear.I must have registered a complain with your call centre at least 25 to 30 times. Please check with my mobile number as reference. They always directed me to the same service centre and once again until i lost my cool they refused the repair the phone. During this time i must have visited the centre another 20 times. Finally after a heated argument they took the phone and asked me to come back after a few hours. Yet again as usual the phone was not ready on time add another 3 visits to the centre. Then they accept the fault and confirm that the mother board needs to be replaced and need 15 days to be replaced...and by now you know 15 days is = at least 20 -30 days do the maths yourself. Add another 10 visits to the centre. During this they never even offered a standby...indeed customer centric. it is so tiring typing such a long mail...imagine how many times my Blood pressure would have shot up dealing with your personnel in person.....................well where was i………....yes the mother board has been changed....but...the same fault persists...well my bad luck the new mother board has the same problem...what a coincidence! The ordeal that begins now is inconceivable...The in the service centre have no clue on what needs to be done...one wise guy even passes a remark saying they service providers connection is bad change the SIM and check............wonder why i ddnt think of this!Add another 20 visits to your centre and the bicker and arguments...i am really lucky i ddnt get a heart attack. Finally they agree to replace the phone...phew relieved..........But this is SAMSUNG MOBILE I forget…..... NEVER......... NO SOLUTIONS GUARANTEED. all over again they dint offer a stand by when asked, they said they dint have one and asked me to come back the next day....yet yet yet again the commitments is not honored...no stand by they ask me to use my existing mobile as standby....wonder who was the brainiac here....so the journey continues....hopeful....very stupid of me.....the replacement is not on time even a baby could guess that by now. After a many many many more visits again... how many. in all....i guess you have the count ...i have lost it along with my patience, time and money...The phone finally comes this time a corby + well surprise surprise surprised….. ....shocked a better model....Well all the money spent on Petrol and the time a few years of my life finally some thing good......not so fast………… the new MOBILE IS ALSO FAULTY.....NOW to conclude i have forgotten where it all started please put all loose ends together yourself. I am sending the same mail to consumer court and the Press. This was Just FYI...If possible next time please try and be nice to your clients…………….. you may have millions but every rupee for us equal to a million, REMEMBER “it takes years to find a client and minutes to loose one”….. a cliché bear it ….......CLASSIC EXAMPLE of one such client any guesses.....................yes……yes…………….. IT IS……….. ME………….NEVER IN MY LIFE WILL I EVER BUY OR RECOMEND ANY SAMSUNG PRODUCT OR SERVICE.
ALL THE BEST!!!!ONE UNHAPPY CUSTOMER

I totally, completely, fully agree with you... Recently my mobile fell down and the display was broken. They said they need to change the display and touch and charged Rs.2500 for that. But when I gave the mobile, they forgot to give back my battery, and when i went back and asked next time, they said they dont have the battery. Forget about that battery, but the way they speak with customers is disgusting. They are very very rude. Forget about talking nice, they are not even caring customers. And after many trips to the service center they have given my mobile. Next time when I visited for another repair, I wantedly checked if they give the battery or not. They again forgot, When I told that this is the case last time, their response was very bad.

See, We will be in a rush in our personal works/office/family etc., Its actually their duty to take care of all these things. That is what they are paid for. And yes, I do accept, they may forget sometimes, but after sometime when they see ppl forgetting some items, they should keep aside and can give back to them. atleast they should be atleast nice in answering right?

had a similar horrible experience!!! at samsung service center, MOBILE SHOPPE. santacruz west, mumbai
had a note 2 which was having hanging issue else it was working all fine . submitted the phone at 2.00pm afternoon, recieved a call at 6 in the evening saying dat my phones motherboard is dead and i have to pay 8k to repair it.

i said" i dnt want to repair frm u ppl giv me back my phone". next day i went to collect it and they gave me a dead phone (zero working, not getting charged..nothing... but wen i had submitted it was working all good)

i said i want it back in d same condition i had submitted it. had a fight with all the managers. none of them r bothered..they said 'maam v cannot do anything' i had to come back with a dead phone

SAMSUNG S**KS!!!...in customer service