[Resolved]  Samsung Gt - S5263 — repair of handset

Address:

Mumbai City, Maharashtra

I JWO DN SAHANI serving in Indian Air Force residing TMQ 20/5 Air Force Station Cottongreen Mumbai-33(mobile no. [protected]) purchased Samsung mobile phone GT-S5263 from Kundan Collection,Sardar Nagar Shop No.1 Sion Koliwada Mumbai on 28Aug11 mobile was working normal but suddenly in the month of Novembe12 I found that there was no network. I was waiting for one week that there may be fault of docomo tele. company as the SIM was of DOCOMO. After one week I went to Samsung service center SHOP NO.5/6,ANANT NIWAS BLDG,NEAR CHINCHPOKLI(E) 400012 on 24Nov12. They check the handset and told that network IC is not working it has to be repaired and the cost of its will be Rs 550 only and they have given bill no. [protected] for the same and they assured that it will be repaired by 27Nov12. I went back to home after handingover the handset. Thereafter when I contacted on 27Nov12 to service center by cell phone they replied it will take another 3 days for repair. I again contacted to service center on 01Dec12 they replied that board of handset will be replaced and cost of it will be Rs 2500. I suspected that they had spoiled the board by replacing the IC and etc. The bill of Rs 550 with us. Hence I request that suitable action may be initiated against the person who has done the wrong activities with the handset.