Sony Ericsson Live Walkman Mobile Phone — Faulty Phone

Address:

East Delhi, Delhi

I had purchased a Sony Ericsson Live with Walkman mobile phone through rediff shopping (Order No.7451412). After two months the phone has appeared problems i.e lines on the screen. With these lines coming on the screen nothing is visible. The problem has been brought to the notice of Rediff. They have given the phone numbers of M/s. Circonia. Even on that phone numbers they are not answering. M/s. Sony Erricsson Service Centre has refused to repair the same within warranty. After communicating with M/s. Rediff on e-mails and toll free numbers they advised to send the phone to M/s. Circonia at Mumbai Address. In the meantime we have send photographs of faulty phone to rediff. Now they are (M/s. Circonia) is claiming that the display is broken and the same was informed to M/s. Rediff and sent back the phone without informing/writing a single line to us. M/s. Rediff has also not informed about the broken display even I was in touch with M/s. rediff on e-mail and toll-free number many times. Now they have informed that you have to pay the repair charges (i.e. approx. Rs.2000/-) for the set which is under warranty.