[Resolved]  Sony Mobiles India (Model No Xperia S Lt26i) — problem not solved on time and returned a scratched mobile phone

Address:

Chandigarh

sir,
i got some problems in my smart phone like.camera is not working .light sensor is not working, phone is heating very much from back ...so i submitted my Sony xperia s at Sony service center in Chandigarh on 17 Nov 2012 in morning at the address ACCEL FRONTLINE LTD. sco.644 sector.45/c Chandigarh. they told me to call on 20 Nov to check the status ...so i called them and they pick and told me to call after 2 hours ,so i called after 2 hours and they pick call and told me that to call tomorrow ....i frustrated that time from their services....so i call next day they told me to pick up my phone from them ..i go their and first they told me to wait ...and wait their for 1 hour...but m single person who is their ...then they gave me my handset and i checked it fully and i got 1 dent on the top of the set and some scratches on back also and i also got that my all problems are not solved and there r same problems on my handset....i told them that no problem were solved then the lady on the counter told me that every Sony handsets are having this problem and this is not a big issue...i told them i will complaint ...so then they receive a complaint and take it back .....and told me to call after 3 days to confirm that my camera lens should be replaced or not......whats that they have engineers to check whether the camera is to be replaced or not.....then why they r taking too much time to confirm..i also called their service centers manager mr.sumit saini and tell about my problem but they didnt reply anything and not taking my calls after my first call to them..i got pissed by their service...and now want them to replaced my handset or refund all money ......i got this as a gift from my sister on my birthday and i am very emotionally touched with it....they damage my phone also.rs.27,200 is a very big amount for a middle class person.....so i need full refund or replaced phone with a new one....regards.ankur malhotra