[Resolved]  Sony Sola Mt27i — Issue with mobile handset

Address:

Gurgaon, Haryana

I purchased the said handset on November 4, 2012 and since from the very first day I have having issues with the incoming voice, handset rebooting itself etc. I called the toll free number a few times and visited service center with no resolution. Not only this I wrote an email to the customer service head and that too with no response. I need the full refund of my handset (Rs 19599/-) or else I will be forced for some legal action against the company.
Here is the no response email:-

From:
"Mohit Agarwal"<[protected]@rediffmail.com> | Add to Address book |This is spam

To: <questions.[protected]@support.sonymobile.com>
Subject: Issue with handset - Please forward it to the Managet - Customer care Cell
Date: Sun, 02 Dec 2012 12:48:33 IST
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Hello there,

I am writing this email asking for the refund of my amount I spent for purchasing Sony Sola MT
27i on November 4, 2012, with which I am regularly facing issues and the same is been updated
to your call center and a visit to your service center.Here are the issues in question:-

1- Very low volume in the incoming voice through cellphone
2- Pathetic Battery Backup
3- Hanging and rebooting and many more

I already visited your service center yesterday and they reinstalled the software but the issue
still persist. I am sorry I don't have time to bother you guys or your service center guys, the
issues reported above is from the first day I purchased the handset and the issue is alrady ben
conveyed to you by calling your toll free number. Kindly refund and take this crap back abd
close the matter PLEASE !!

Thanks,
Mohit
Contact Number -- [protected]/[protected]
+++++++++++++++++++++++++++++++++++

I wonder what crap these companies are been doing entering Indian market. Has this been US, these would have been banned for lifetime. Though I assure that I am not going to leave them for less then a refund.

Thanks,

Mohit

Contact Number - [protected]