Matrix Cellular International Services Pvt Ltd — bogus calls and billing

Address:

Delhi

hello sir,
on our recent trip to hongkong we took four matrix sims with us , two each for macao and hongkong . one sim in macao was not operational and when we send the message to the matrix customer care we were called by them several times to rectify the problem, which itself was not rectified . to our astonihment we were billed for all the customer care calls and also we were charged for a call to our aircel no. that we took with ourselves. the aircel sim had a balance of rs 290 only and according to macao international roaming charges could not have supported call for more than 3 minutes but we were amazed to see a call charge for that no. for 14 minutes . when we reached india we checked the aircel balance and still it was 200 rs .
and very strangely in our hongkong bill statements we were charged for the same call between our two sims for different time durations differentiating by more than 60 seconds , HOW IS IT POSSIBLE ? we were assured for rs 500 free calls for each sim but what we got is the big zero.
we complained several times on their consumer helpline and also mailed them but there was no positive response from them .
we are great admirer of cnbc awaz pehredar and have seen several cases takin u turn on taking your initiatives . please help to get justice thanks .
our reference: saurabh jain [protected]
tanu jain [protected]