[Resolved]  Vodafone Jsl 150 Cug Plan — Barred of outgoing calls from last 4 days

Address:Hisar, Haryana

Dear sir
I am suffering from last 4 days due to barred of outgoing calls.

I have jsl 150 cug rental plan having rs 99/month unlimited gprs plan. I ported out my no.[protected] from airtel to vodafone on 10th oct-2012, my gprs plan activated on 11th october & then 13th oct onward it was not working again. But due to some reason it was showing that my outstanding bill is approx rs 3900. While my plan has credit limit of just rs 500 max (Vmc not applied at that time).

I would like to ask why should have to pay while i got confirmation sms of activation of (Rs 99/month) service just before my usage started. Moreover in sms there was no information available for duration period of 24 hrs for activation of gprs 99 plan after sms. While they are saying that service will activate properly after 24 hrs of confirmation of activation.

Therefore it requested from you to please consider my that usage in 99/month rental plan.

Therefore you are requested to solve my problem on priority basis.
For complete detail you can contact to jindal. [protected]@vodafone.com.

Mukesh soni
[protected]
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Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Oct 17, 2012
Vodafone India Customer Care's response
Hello Mukesh,

Thanks for writing to us. We sincerely regret the inconvenience caused to you. Kindly note that outgoing calls are unbarred on your number on 16/10/12 and the unbilled amount is the amount which does not include any discounts, rental charges and service tax. Discount if any will be calculated on the bill date ie 22nd of every month. Hence, we would not able to confirm the exact bill amount.

Kind Regards,
Vodafone Customer Care, Haryana
Complaint comments 

Comments

I am suffering vodafone mobile no [protected] outgoing is blocked since 1 month while all outstanding has been paid. In this coonection i have received one additional smart sim which is also not working since receiving .

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