[Resolved]  Vodafone Mobile Services (Communication) Provider — Complete of mobile bill amount of Rs 6800

Address:

Delhi

Dear sir/Madam,
My details are :-
Name: jogeshwar gaurkhede
Mobile no. +91 [protected]
I had activated net plan for internet service on my mobile from vodafone service provider & my mobile talk plan was for Rs 325/month. Credit limit for postpaid plan was also in range of Rs 800. But at the end of month I got a bill of Rs. 6800 approx. This is completely hilarious & non-understandable. I have done the settings in mobile as per instruction form customer care officer. I don't know what setting's they have told. At the end of month I got bill of 6800 approx. What is this? moreover after consuming more than certain limit data there is no intimation from vodafone service provider side that your plan limit is completed, I visited my login and found that my unbilled amount was showing nearly rs. 25000 approx., When I asked customer care officer regarding this, they only say it is due to internet activation. But don't know how it comes. And my regular bill which was nearly Rs 465/Month is increased to rs 6800.00 approx. In between the month I have asked customer care two times, that how much data I have consumed, they replied that they don't know & only after generation of bill they can tell.

Current status of my mobile no. Is that vodafone have completely discontinued my incoming/Outgoing facilities, internet services etc. i.e Completely blocked my mobile no. This is mental pain for me, I am suffering both commercially, financially and socially & vodafone is sole responsible for this.

The reason for this fault is at vodafone service provider end because of :-

1) I have asked them to start internet service on my mobile for a certain plan, and they have told setting to me which is for expensive plan, so it's completely there fault because I didn't know anything about setting for activation of net on mobile. I have just followed there instruction.

2) Even after asking for my bill amount, they haven't informed me giving excuse that only after bill generation they can tell.

3) It is their fault they don't disclose the internet data usage and billing amount, and then they disconnected incoming/Outgoing calls and internet.

4) only after activation of internet facilities the bill amount raises suddenly, what logic vodafone use for generating bill I don't know & than they expect customer should pay that amount when fault is at vodafone's end.

My question to vodafone is why wasn't I made aware that due to internet usage my bill is exceeding Rs 800 limit. And why they have given me bill of rs 6800 approx. When the max monthly limits is Rs. 800 for my mobile no.
In such a case what consumer to do? if this policy is to be followed, who would actually pay for it? it is my humble request to your department kindly look after the matter and take appropriate action against my bill.

My alternate mobile no. Is +91 [protected]

I want a complete reversal as it's not my fault. Please look into it andadvice. Your early co-operation is needed as I am facing mental and financial disturbance due to this.

Note: I have submitted same complain in grahak seva portal (http://www.grahakseva.com/complaints, complaint no. 123921) and also in cunsumer forum.

Regards,
jogeshwar gaurkhede
+91 [protected]
Email: jogeshwar.[protected]@gmail.com