Mondelez India Foods / Cadbury India Complaints & Reviews

I purchased a 5 rs Cadbury gems packet from a local shop. As they claim that net wt 7.9 gm per 5 rs packet but I feel from outside that only 2 quantity of balls inside which is not equivalent to what they claimed . It is very disappointing for any customer specially from Cadbury. Need solution as soon as possible.

I purchased oreo dairy milk chocolate..it was found very oily and bad smell..loss of money and fed up with the product.The product is not expired butt it smells bad

Sir mera visi couller bar bar kharab ho rha hai jise sahi karane ke baad ek se dho din me kharab ho jata hai iss liye mujhe old visi couller ki jagah new bada visi couller available karaye kyoki meri sale bhi phele se double ho gyi hai jise ki iss me pura maal nahi aa pata hai please help me mera shop name hai master cosmetic and daily needs my address Jain gali ke paas dholpur rajasthan india my mobile number is [protected] please help me sir me kafi parasan hu please help me

Sir mera visi coller bar bar kharab ho jata hai jise muje change karbana hai or ho sake tho thoda bade size ka mangbana hai please help me sir my name brijmohan dholpur

I am a business man and i sell cadbury choclate on myshowroom but unfortunately my cadbury fridge is not working properly and the distributor of my area is not listening about my complaint anymore, so i want help regarding to change the cadbury fridge, thank you.

I had purchased a combo pack of oreo biscuits (pack of 5) and after I opened the sealed packet, I noticed a brown coloured worm swarming in the cream.The pictures for proof are attached alongwith.
This is unacceptable I had opened it for my 10 year old cousin to eat.
Is this how oreo does quality check ?

Dear Cadbury, please bring marvellous creation jelly popping candy back

Hello

I recently received a Cadbury Celebration box as a Goodie with 5 piece of Dairy milk, 3 piece of Gems and couple of 5 Start Packets.

The quality of none of the Dairy Milk products were fit for consumption and in different shapes though the Box was not damaged which makes it clear that it was not damaged in transit.
I had never seen a Dairy milk in that shape, color and marks which is highly Condemable.
I have also raised it in my Office as it is surprising such a poor quality delivered to high volumes catering to MNC companies.
Code - Z31009 A
Packed 09.10.2023
Serial under Bar code[protected]

Please ensure good products are delivered as mostly it is consumed by children in todays world.

Regards
Gopi

Support Team,

I purchased a crispello chocolate on 8th December it was in spoiled and non consumable state, chocolate colour was changed and white and green spot on it.its expiry date mentioned as Mar-24, attaching photos.
This is my first bad experience from Cadbury.

Code -A30718A

Thanks,

Abey

8th December 2023
today I bought crispello from a shop nearby for INR 35 and when I opened it it was completely covered by fungus also the texture was very rough it had structures like worms in it.
also, the expiry has not yet come
it has mfd MAY 2023

the shopkeeper refused to take it back and give me another piece, It is terrific for a brand like Cadbury products and brand value

I got a completely dissatisfying chocolate from dairy-milk. The chocolate is full of little bubbles on it and holes in it. We unknowingly consume it and suffered a lot. One of our family member suffered from vomiting, loose motion, cough, and high fever. We had paid about 10, 000 Rs for medicine + travel and doctor fees, The doctor fees was 2200 is just for 1 day whereas my family member was there for 2 days on glucose. The fact is that chocolate is still not expired because the expiry date is May 2024. the condition of chocolate was very bad. We suffered a lot and we don't have the bill of the medicine so prescription page is also below so one can calculate with the name of medicine. Cadbury produces 40 crore chocolates in one day one stock. So if 1 crore are like mine so crores of people had to suffer a lot just because of their mistake which violated consumers right. Please consider our problem and request. We want justice for our and other's suffering. The amount I written is very less than our loss, that's why we are expecting a call from you because the loss amount is just a approx without travel and more that's why we are expecting a call from you. Thank you, all the evidences are in the below documents:

Hello cadbury,
We could see this small dots on the some of the dairymilk's we purchased yesterday for 10 rupees. Is it safe to eat? Expiry date shown is August 2024.

The chocolates inside the 5 star chocolate bites pack. All the chocolates we opened had wierd bumps / bubbles and a change in taste
The pack is not expired

I got four celebrations on bhaidooj 14.11.2023 but when I cut celebration ( 15.11.2023) and I cut dairy milk pack I was totally socked, these are not edible. I also gave two dairy milk packet two children they also ate these and they told me It was not good to eat . Now you can tell me that children eats these and if they can affect any harmful diseases will you take responsibility for them?? I complain this matter and I hope you can take appropriate action . And atlast I demand compensation against this.
Thank you...

Very very bad quality & harmful for our child health. Dairymilk it very big brand but first I will show it very very bad quality.

Just bought a dairy milk celebration pack recently, and all the chocolates inside were not what they come in their loose packs.
The chocolate was dry and grainy, not something you'd expect from Cadbury.

If possible, I'd like to get a refund for the pack bought.

Today i gifted this Cadbury celebrations to my friend. When he opened that all chocolates like dairy milk, five-star was rotten, spoiled. After that my friend sent that pic of that celebration. It is very shameful for me to gift this. This completely shows that company is not considering about providing good quality to the consumer.
Packet code 030713A
Pkd date 13/07/23
Exp date 18/02/24

Dear Team,

It makes me unhappy to write and report to you about one of your product quality at today's occasion. While sweets and gifts are meant for occasions and surprises, today it has been a bad time for me and totally unpleasant to buy this.

I bought a Cadbury Celebration Special Silk select pack today ( 1st Nov 2023), priced at Rs 350 from Vita Milk Bar and confectionery, Huda Road, Naraingarh, District Ambala, Haryana, PIN 134203.

The pack was in seal condition, when I opened Silk- Fruit and nut today and gave it to my spouse and mother as sweets, it gave pungent smells and the worst taste as if it was expired and inferior quality dry fruits were used. It totally destroyed the moment and was never expected from a brand like you.

PKD- 22/06/2023
Use by- 21/06/2024
Code- K30622B1

The whole pack and chocolate has been retained by me, please return the product and provide replacement along with penalty for the same. I expect to take it seriously and help to resolve it as fast as possible.

Attached images for your kind references.

My address for replacement-
Puru krishna gupta,
Ward number 1, Hussaini road,
Near gokuldham colony,
Naraingarh, Haryana
PIN - 134203
Contact no- [protected]

--
Thanks & Regards
Puru Krishna Gupta
+91-[protected]

The company has not yet resolved the complaint.

They arent giving any acknowledgement regards to the missing pack.

They dont want to accept the pack is missing and not willing to give any response in writing.

Customer executive says i will come and give you 1 piece which is missing..!! Preposterous approach.

The company refuses to acknowledge ans replace the whole pack which they should.

I bought a 6 piece chocobakes of cadbury. But upon opening the pack only 5 pieces were found inside.

Complaint was made and their customer service executive says, i will come and give you the 1 piece missing, but they refuse to provide an email acknowledging that they made this error and that they will take measures to prevent such in the future.

But they are refusing to acknowledge the problem officially.

It seems that there could be a larger problem at hand and they dont want to accept.