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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Feb 17, 2026
Complaints 1710
Resolved
854
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856
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Mondelez India Foods / Cadbury India reviews & complaints page 2

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A
Arnav_D
from Jorhat, Assam
Nov 19, 2024
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Spoiled Cadbury Product

Address: Jorhat, Assam

Dear Cadbury India,

I am writing to express my extreme disappointment and concern regarding a recent incident involving a spoiled Cadbury product. On 17th November, I purchased a Cadbury Dairy Milk Fruit and Nut bar from Bhutpurva ARDH Sainik Canteen with an expiry date of November 2024.

To my utter dismay, upon opening the product, I discovered that it had deteriorated, exhibiting a foul odor and a rancid taste....
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Ite jain
from Mumbai, Maharashtra
Nov 5, 2024
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Fly/pest in cadbury bournville intense chocolate

Address: Andheri east, Mumbai

I bought Cadbury bournville intense 70% dark chocolate from Zepto, I opened it few days later to eat and ate most of it until I reached the last block of chocolate and saw there was a big dead fly inside the chocolate.

I am pure vegetarian / Jain and I am deeply hurt by this, also I already put an email to the company's customer care yet I have not received any response from them neither they have responded on twitter where...
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A
AMBER ANAND
Oct 24, 2024
Oct 24, 2024
This thread was updated on Oct 24, 2024
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Spoiled/ fungus chocolates received

Address: c 882 world bank colony, Barra. Kanpur

I bought 2 five-star chocolate boxes from a nearby store and all the chocolates inside the box are spoiled and has whitish, spotty layer. The boxes and every chocolate package have a valid date as well. Please help me out to sort out my problem. I even tried calling the customer care number, but it didn't connect. When I went to the shop and asked him about it, he is not responding properly. How can such a big company be so irresponsible...
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D
disha639
from Bulandshahr, Uttar Pradesh
Aug 31, 2024
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Diary milk fruit and nuts chocolate have fungus

I purchased a dairy milk fruits and nuts chocolate from a nearby retail shop for rs 90 and when I opened the packet it has fungus and in a very bad state by just looking not in a state of eating
pkd date is an 2024 and exp date is dec 2024...
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S
Shruti Channapattan
from Solapur, Maharashtra
Aug 1, 2024
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Dairy milk Silk Hazel nut

Address: Rushi Avenue 503 geeta nagar near old walchand college road, Solapur 413005

The chocolate I had brought had some insect type of thing which damaged the chocolate and also small particle of powdered hazel when any insects or ants had eaten was all over the choclate...
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A
Ashnoor Khurana
Aug 1, 2024
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Selling of Expired Products by misleading Consumers

Respected Sir/Ma'am

The issue pertains to expired product Cadbury Celebrations Rich Dry Fruit purchased from Reliance Retail Store. On 17th July, 2024, we purchased Cadbury Celebrations Rich Dry Fruit having MRP of Rs. 375/- at a Marked Down Price of Rs. 40/-. The picture of box with the marked down slip and the invoice is attached herewith at Image 1-5 for your kind reference.

It is brought to your kind attention...
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S
Shailesh1194
from Pune, Maharashtra
Jul 30, 2024
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Cadbury Dairy Milk Chocolate(5Rs unit)

Address: Pune

There is fungus formation on all chocolate pack of 72 unit I have purchased yesterday. So please close the production of such things that harmful for human being.
Expiry Date- OCT 2024....
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UdayVarma
May 12, 2024
Jun 12, 2024
This thread was updated on Jun 12, 2024
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Dairy milk silk oreo stale oil smell

We bought three Dairy milk silk oreo chocolate bars for Rs.85/- each in Thrussur Kerala on 7 May 2024.
The manufacture date of one 03 feb 2024 and expiry date 02 Feb 2025.
All three has oil stains on its cover and smells of stale oil.
Spending so much of money and not able to eat the chocolate is a very sad state.
Wonder if we will be compensated....
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M
malavm
from Mumbai, Maharashtra
May 10, 2024
Jun 12, 2024
This thread was updated on Jun 12, 2024
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Five star oreo

Address: Mumbai 400049

I bought a five star oreo from Shivraj stores juhu in 10th may 2024
I immediately had it and it has fungus...
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D
Dassm9360
Apr 10, 2024
Apr 10, 2024
This thread was updated on Apr 10, 2024
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I bought 10 rupees orea biscuit, usually 5 biscuits in the pack to meet the weight, but in this pack 4 biscuits only packed in the packaged no. P[protected]B3B.
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Apr 10, 2024
Updated by Dassm9360
This is directly affects end customers financially and affecting the trust about the brand. I have the company packed and distributed pack which I bought and unpacked for reference.
Apr 10, 2024
Updated by Dassm9360
How it is marked as resolved without complaint raised opinion or knowledge. Whats the solution or benefit to the customer who raised the issue. Else I am glad to proceed to take this to consumer court.
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    A
    Aquilin
    from Chennai, Tamil Nadu
    Apr 4, 2024
    Apr 4, 2024
    This thread was updated on Apr 4, 2024
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    Dear Team,

    The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
    Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
    Investment by Sub D- Aadhi Traders(Rural area):-
    [protected]st installment for stock-
    [protected]nd Installment for stock-
    3) 1 Resource dedicated for Mondelez sales and handle distributorship
    4) Shop
    5) Go down for stock

    Support received by Mondelez :-
    In 1 month, a software with user id and password a display, were i cant event punch order
    One day join visit for sales in my location

    Promised by Mondelez, to successfully run the business
    1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
    2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
    3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

    Key ask to successfully run this rural – sub D channel
    1) For first 2 month, mondelez sales visiting weekly once
    2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
    3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget

    Kindly response .
    Regards,
    Aquilin nadar
    Aadhi traders
    [protected]
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Apr 04, 2024
    Updated by Aquilin
    Dear Team,

    The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
    Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
    Investment by Sub D- Aadhi Traders(Rural area):-
    [protected]st installment for stock-
    [protected]nd Installment for stock-
    3) 1 Resource dedicated for Mondelez sales and handle distributorship
    4) Shop
    5) Go down for stock

    Support received by Mondelez :-
    In 1 month, a software with user id and password a display, were i cant event punch order
    One day join visit for sales in my location

    Promised by Mondelez, to successfully run the business
    1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
    2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
    3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

    Key ask to successfully run this rural – sub D channel
    1) For first 2 month, mondelez sales visiting weekly once
    2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
    3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget
    4) Sub D transparency of benefits
    5) Escalation matrix, on support

    Kindly response .
    Regards,
    Aquilin nadar
    Aadhi traders
    [protected]
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      P
      patraenterprise
      Mar 22, 2024
      Apr 5, 2024
      This thread was updated on Apr 5, 2024
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      Address: PATRA ENTERPRISE, VILL- DHUMSAI, LANDMARK- DHUMSAI BUS STOP, PS- Nayagram, Dist-Jhargram, Pin- 721125

      Respected sir
      I bought Cadbury products since 2017 for my Grocery Store, Amount more than RS= 400000/- (Four Lakh rupees).
      But sir, till now my distributor didn't help me to get a Display Refrigerator Fridge.
      I've all gst invoices, received from your Distributor.
      ~~~Distributor Address:
      ACHARYA ENTERPRISE
      D. KESHIARY
      PASCHIM MEDINIPUR
      GSTIN: 19BBRPA2154E1ZT
      MOBILE NO: [protected]
      ~~~My Store Address:
      Patra Enterprise near Dhumsai Bus Stand,
      C/O- Subash Patra (PAN NO: BNYPP3953K, MOB: [protected])
      Vill+PO: Dhumsai,
      PS- Nayagram, Dist: Jhargram
      Pin: 721125

      👉 I've attached some invoices below for your reference
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Mar 26, 2024
      Mondelez India Foods / Cadbury India Customer Care's response
      We thank you for writing to us. We have passed on your details to the concerned branch for their consideration. Please note allotment of visi-cooler is based on certain criteria. Best wishes.
      Apr 05, 2024
      Updated by patraenterprise
      Respected Sir,
      I bought Cadbury chocolate worth Rs= 21, 053/- from Acharya Enterprise of Keshiary on 22/03/2024.
      But due to lack of Vci cooler/Fridge to keep chocolate in my shop, most of the Cadbury chocolate is melted, so customers are not willing to spend money to buy this melted Cadbury chocolate.

      🛑🛑🛑 If the company doesn't provide a VCI cooler/Fridge for my store, in the scorching heat of this summer season, I won't be stocking Cadbury chocolate again.

      I told you my problem long ago, but till now I didn't get any positive feedback.

      I've attached my recent invoice of RS 21, 053/-, Dated 22/03/2024.

      Regards:
      Subash Patra
      Mob: [protected]
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        V
        Vanishree Masurnaik
        Mar 19, 2024
        Mar 20, 2024
        This thread was updated on Mar 20, 2024
        Resolved
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        Resolved

        Cadbury Shots quantity error

        Address: Unit no2001, 20th floor tower-3 wing C one international center parel mumbai 400013

        The packet contained only one chocolate ball...
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        S
        Sabarish.9344
        from Namakkal, Tamil Nadu
        Feb 23, 2024
        Feb 26, 2024
        This thread was updated on Feb 26, 2024
        Resolved
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        Resolved

        Oreo biscuit contain thread

        I have bought the two Oreo biscuit packs. One is good another packet has very bad taste and contain black woolen thread.. I request indian consumer complaint team to take immediate legal action against Cadbury because many childrens eat ores atleast weekly ones...it is very bad for health. It's is not first time I'm already seen some white shells before a month.....
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        C
        Chandan Ghora
        from Medinipur, West Bengal
        Feb 19, 2024
        Feb 20, 2024
        This thread was updated on Feb 20, 2024
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        Huge amount of insects in the chocolate

        Address: Dhadika,garhbeta,paschim Medinipur, 721127

        When I open and eat one byte There is a huge amount of insects in the chocolate I see,...
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        M
        Minimart
        Feb 19, 2024
        Apr 12, 2024
        This thread was updated on Apr 12, 2024
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        Resolved

        Dealer not supplying stock

        Hi Cadbury,
        Am from a small town in Tamilnadu, excat location is coonoor, The niligiris. Pin 643202.
        I run a small grocery shop.. Shop name is SRI SAI MINI MART. HOSSATTY. COONOOR THE NILIGIRIS.

        Last 1 year no proper supply of Cadbury chocolate to my shop same time it's been supplied to all other BIG shop in the same area.

        I approached the dealer, approached the marketing person from Cadbury but...
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        R
        Feb 18, 2024
        Feb 19, 2024
        This thread was updated on Feb 19, 2024
        Resolved
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        Resolved

        Address: West Bengal

        Sir,

        With due respect I want to state that I am Sudipta Bera, an employee of the Health department, I purchased a Cadbury Celebration Pack for my 7 years old son. Expiry dates of the pack 18.02.2024. Means it will be used by 18.02.2024. But today means on 18.02.2024 when I open the celebration pack to take chocolate, all of them totally damaged and fragile when I open the wrapper of chocolates one by one. Whereas expiry dates of damaged chocolate seen from the wrapper is May, 2024. All the chocolates of this celebration pack spoiled and I threw it to the dustbin. With this I also threw away 150 rupees which I spent to buy it.

        It is not expected form Cadbury Like Company and please suggest what to do.

        Some photos of Celebration Pack and damaged chocolates attached here with.

        Thanking you,

        S Bera

        Mob- [protected]
        Mar 22, 2024
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2024
        Mondelez India Foods / Cadbury India Customer Care's response
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          A
          Aquilin nadar
          Feb 15, 2024
          Feb 19, 2024
          This thread was updated on Feb 19, 2024
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          Resolved

          I have repetitive reached out to the fellow local recognized dealers of Mondelez, but no response.

          My Name is Aquilin Nadar- [protected]. The location is Chimbipada, Bhiwandi. This location falls as a gram panchayat location but 10 mins far from Bhiwandi. I have been continuously chasing the [protected]@mdlz.com. After few response, of help will be delivered, they have stopped responding without a solution.

          My objective was get Mondelez products to my shop. But since no dealership was available, i requested if there is no option i would continue to take dealership as well if that is the case.

          The communication is attached for your review and reference. Request your support, being such a big brand and well know products. Glad to have it in my shop. Also if any areas i can be part of this brand as well, will be glad to contribute. But please find out a way out. Thanking you.
          Mar 23, 2024
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Feb 19, 2024
          Mondelez India Foods / Cadbury India Customer Care's response
          Hi, we sincerely regret that your grievance has not been attended to. Our Area Sales Manger will connect with you soonest. Assuring you of our best attention at all times.
          It has been resolved. Thank you so much for quick response and prompt support.

          Wish Mondelez team all good luck and success.
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            nimbu senpai
            Feb 9, 2024
            Feb 14, 2024
            This thread was updated on Feb 14, 2024
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            Resolved

            Cover packed with Medical Tape

            I bought Cadbury Diary Milk Silk Hazelnut and it was packed using Medical Tape in inside.

            Such unhygienic and unhealthy packaging is not expected from such renowned company....
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            U
            Utsavhazra1234
            Feb 1, 2024
            Feb 2, 2024
            This thread was updated on Feb 2, 2024
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            I purchased a 5 rs Cadbury gems packet from a local shop. As they claim that net wt 7.9 gm per 5 rs packet but I feel from outside that only 2 quantity of balls inside which is not equivalent to what they claimed . It is very disappointing for any customer specially from Cadbury. Need solution as soon as possible.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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