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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Jan 11, 2026
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Mondelez India Foods / Cadbury India reviews & complaints page 2

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S
Shailesh1194
from Pune, Maharashtra
Jul 30, 2024
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Cadbury Dairy Milk Chocolate(5Rs unit)

Address: Pune

There is fungus formation on all chocolate pack of 72 unit I have purchased yesterday. So please close the production of such things that harmful for human being.
Expiry Date- OCT 2024....
+3 photos
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UdayVarma
May 12, 2024
Jun 12, 2024
This thread was updated on Jun 12, 2024
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Dairy milk silk oreo stale oil smell

We bought three Dairy milk silk oreo chocolate bars for Rs.85/- each in Thrussur Kerala on 7 May 2024.
The manufacture date of one 03 feb 2024 and expiry date 02 Feb 2025.
All three has oil stains on its cover and smells of stale oil.
Spending so much of money and not able to eat the chocolate is a very sad state.
Wonder if we will be compensated....
+2 photos
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M
malavm
from Mumbai, Maharashtra
May 10, 2024
Jun 12, 2024
This thread was updated on Jun 12, 2024
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Five star oreo

Address: Mumbai 400049

I bought a five star oreo from Shivraj stores juhu in 10th may 2024
I immediately had it and it has fungus...
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Dassm9360
Apr 10, 2024
Apr 10, 2024
This thread was updated on Apr 10, 2024
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I bought 10 rupees orea biscuit, usually 5 biscuits in the pack to meet the weight, but in this pack 4 biscuits only packed in the packaged no. P[protected]B3B.
+1 photos
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Apr 10, 2024
Updated by Dassm9360
This is directly affects end customers financially and affecting the trust about the brand. I have the company packed and distributed pack which I bought and unpacked for reference.
Apr 10, 2024
Updated by Dassm9360
How it is marked as resolved without complaint raised opinion or knowledge. Whats the solution or benefit to the customer who raised the issue. Else I am glad to proceed to take this to consumer court.
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    A
    Aquilin
    from Chennai, Tamil Nadu
    Apr 4, 2024
    Apr 4, 2024
    This thread was updated on Apr 4, 2024
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    Dear Team,

    The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
    Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
    Investment by Sub D- Aadhi Traders(Rural area):-
    [protected]st installment for stock-
    [protected]nd Installment for stock-
    3) 1 Resource dedicated for Mondelez sales and handle distributorship
    4) Shop
    5) Go down for stock

    Support received by Mondelez :-
    In 1 month, a software with user id and password a display, were i cant event punch order
    One day join visit for sales in my location

    Promised by Mondelez, to successfully run the business
    1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
    2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
    3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

    Key ask to successfully run this rural – sub D channel
    1) For first 2 month, mondelez sales visiting weekly once
    2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
    3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget

    Kindly response .
    Regards,
    Aquilin nadar
    Aadhi traders
    [protected]
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Apr 04, 2024
    Updated by Aquilin
    Dear Team,

    The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
    Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
    Investment by Sub D- Aadhi Traders(Rural area):-
    [protected]st installment for stock-
    [protected]nd Installment for stock-
    3) 1 Resource dedicated for Mondelez sales and handle distributorship
    4) Shop
    5) Go down for stock

    Support received by Mondelez :-
    In 1 month, a software with user id and password a display, were i cant event punch order
    One day join visit for sales in my location

    Promised by Mondelez, to successfully run the business
    1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
    2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
    3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

    Key ask to successfully run this rural – sub D channel
    1) For first 2 month, mondelez sales visiting weekly once
    2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
    3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget
    4) Sub D transparency of benefits
    5) Escalation matrix, on support

    Kindly response .
    Regards,
    Aquilin nadar
    Aadhi traders
    [protected]
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      P
      patraenterprise
      Mar 22, 2024
      Apr 5, 2024
      This thread was updated on Apr 5, 2024
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      Address: PATRA ENTERPRISE, VILL- DHUMSAI, LANDMARK- DHUMSAI BUS STOP, PS- Nayagram, Dist-Jhargram, Pin- 721125

      Respected sir
      I bought Cadbury products since 2017 for my Grocery Store, Amount more than RS= 400000/- (Four Lakh rupees).
      But sir, till now my distributor didn't help me to get a Display Refrigerator Fridge.
      I've all gst invoices, received from your Distributor.
      ~~~Distributor Address:
      ACHARYA ENTERPRISE
      D. KESHIARY
      PASCHIM MEDINIPUR
      GSTIN: 19BBRPA2154E1ZT
      MOBILE NO: [protected]
      ~~~My Store Address:
      Patra Enterprise near Dhumsai Bus Stand,
      C/O- Subash Patra (PAN NO: BNYPP3953K, MOB: [protected])
      Vill+PO: Dhumsai,
      PS- Nayagram, Dist: Jhargram
      Pin: 721125

      👉 I've attached some invoices below for your reference
      +3 photos
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Mar 26, 2024
      Mondelez India Foods / Cadbury India Customer Care's response
      We thank you for writing to us. We have passed on your details to the concerned branch for their consideration. Please note allotment of visi-cooler is based on certain criteria. Best wishes.
      Apr 05, 2024
      Updated by patraenterprise
      Respected Sir,
      I bought Cadbury chocolate worth Rs= 21, 053/- from Acharya Enterprise of Keshiary on 22/03/2024.
      But due to lack of Vci cooler/Fridge to keep chocolate in my shop, most of the Cadbury chocolate is melted, so customers are not willing to spend money to buy this melted Cadbury chocolate.

      🛑🛑🛑 If the company doesn't provide a VCI cooler/Fridge for my store, in the scorching heat of this summer season, I won't be stocking Cadbury chocolate again.

      I told you my problem long ago, but till now I didn't get any positive feedback.

      I've attached my recent invoice of RS 21, 053/-, Dated 22/03/2024.

      Regards:
      Subash Patra
      Mob: [protected]
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        V
        Vanishree Masurnaik
        Mar 19, 2024
        Mar 20, 2024
        This thread was updated on Mar 20, 2024
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        Cadbury Shots quantity error

        Address: Unit no2001, 20th floor tower-3 wing C one international center parel mumbai 400013

        The packet contained only one chocolate ball...
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        S
        Sabarish.9344
        from Namakkal, Tamil Nadu
        Feb 23, 2024
        Feb 26, 2024
        This thread was updated on Feb 26, 2024
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        Oreo biscuit contain thread

        I have bought the two Oreo biscuit packs. One is good another packet has very bad taste and contain black woolen thread.. I request indian consumer complaint team to take immediate legal action against Cadbury because many childrens eat ores atleast weekly ones...it is very bad for health. It's is not first time I'm already seen some white shells before a month.....
        +1 photos
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        C
        Chandan Ghora
        from Medinipur, West Bengal
        Feb 19, 2024
        Feb 20, 2024
        This thread was updated on Feb 20, 2024
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        Huge amount of insects in the chocolate

        Address: Dhadika,garhbeta,paschim Medinipur, 721127

        When I open and eat one byte There is a huge amount of insects in the chocolate I see,...
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        Minimart
        Feb 19, 2024
        Apr 12, 2024
        This thread was updated on Apr 12, 2024
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        Dealer not supplying stock

        Hi Cadbury,
        Am from a small town in Tamilnadu, excat location is coonoor, The niligiris. Pin 643202.
        I run a small grocery shop.. Shop name is SRI SAI MINI MART. HOSSATTY. COONOOR THE NILIGIRIS.

        Last 1 year no proper supply of Cadbury chocolate to my shop same time it's been supplied to all other BIG shop in the same area.

        I approached the dealer, approached the marketing person from Cadbury but...
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        R
        Feb 18, 2024
        Feb 19, 2024
        This thread was updated on Feb 19, 2024
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        Resolved

        Address: West Bengal

        Sir,

        With due respect I want to state that I am Sudipta Bera, an employee of the Health department, I purchased a Cadbury Celebration Pack for my 7 years old son. Expiry dates of the pack 18.02.2024. Means it will be used by 18.02.2024. But today means on 18.02.2024 when I open the celebration pack to take chocolate, all of them totally damaged and fragile when I open the wrapper of chocolates one by one. Whereas expiry dates of damaged chocolate seen from the wrapper is May, 2024. All the chocolates of this celebration pack spoiled and I threw it to the dustbin. With this I also threw away 150 rupees which I spent to buy it.

        It is not expected form Cadbury Like Company and please suggest what to do.

        Some photos of Celebration Pack and damaged chocolates attached here with.

        Thanking you,

        S Bera

        Mob- [protected]
        Mar 22, 2024
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2024
        Mondelez India Foods / Cadbury India Customer Care's response
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          Aquilin nadar
          Feb 15, 2024
          Feb 19, 2024
          This thread was updated on Feb 19, 2024
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          Resolved

          I have repetitive reached out to the fellow local recognized dealers of Mondelez, but no response.

          My Name is Aquilin Nadar- [protected]. The location is Chimbipada, Bhiwandi. This location falls as a gram panchayat location but 10 mins far from Bhiwandi. I have been continuously chasing the [protected]@mdlz.com. After few response, of help will be delivered, they have stopped responding without a solution.

          My objective was get Mondelez products to my shop. But since no dealership was available, i requested if there is no option i would continue to take dealership as well if that is the case.

          The communication is attached for your review and reference. Request your support, being such a big brand and well know products. Glad to have it in my shop. Also if any areas i can be part of this brand as well, will be glad to contribute. But please find out a way out. Thanking you.
          +1 photos
          Mar 23, 2024
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Feb 19, 2024
          Mondelez India Foods / Cadbury India Customer Care's response
          Hi, we sincerely regret that your grievance has not been attended to. Our Area Sales Manger will connect with you soonest. Assuring you of our best attention at all times.
          It has been resolved. Thank you so much for quick response and prompt support.

          Wish Mondelez team all good luck and success.
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            N
            nimbu senpai
            Feb 9, 2024
            Feb 14, 2024
            This thread was updated on Feb 14, 2024
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            Cover packed with Medical Tape

            I bought Cadbury Diary Milk Silk Hazelnut and it was packed using Medical Tape in inside.

            Such unhygienic and unhealthy packaging is not expected from such renowned company....
            +1 photos
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            Utsavhazra1234
            Feb 1, 2024
            Feb 2, 2024
            This thread was updated on Feb 2, 2024
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            I purchased a 5 rs Cadbury gems packet from a local shop. As they claim that net wt 7.9 gm per 5 rs packet but I feel from outside that only 2 quantity of balls inside which is not equivalent to what they claimed . It is very disappointing for any customer specially from Cadbury. Need solution as soon as possible.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              M
              Mumina
              Jan 31, 2024
              Feb 1, 2024
              This thread was updated on Feb 1, 2024
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              I purchased oreo dairy milk chocolate..it was found very oily and bad smell..loss of money and fed up with the product.The product is not expired butt it smells bad
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                T
                tushar agrawal jee
                from Dholpur, Rajasthan
                Jan 29, 2024
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                Address: Jain gali ke paas dholpur

                Sir mera visi couller bar bar kharab ho rha hai jise sahi karane ke baad ek se dho din me kharab ho jata hai iss liye mujhe old visi couller ki jagah new bada visi couller available karaye kyoki meri sale bhi phele se double ho gyi hai jise ki iss me pura maal nahi aa pata hai please help me mera shop name hai master cosmetic and daily needs my address Jain gali ke paas dholpur rajasthan india my mobile number is [protected] please help me sir me kafi parasan hu please help me
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  tushar agrawal jee
                  from Dholpur, Rajasthan
                  Jan 29, 2024
                  Jan 30, 2024
                  This thread was updated on Jan 30, 2024
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                  Address: jain gali ke pass

                  Sir mera visi coller bar bar kharab ho jata hai jise muje change karbana hai or ho sake tho thoda bade size ka mangbana hai please help me sir my name brijmohan dholpur
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Hi, we thank you for writing to us. To register your complaint, please call on our toll-free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address, and telephone number of the shop and giving us full details of your complaint. Assuring you of our best services.
                  tushar agrawal jee's [Complaint's author] reply, Jan 30, 2024
                  Name master cosmetic and daily needs mob 8209750246 address jain gali ke paas dholpur rajasthan india
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                    S
                    silentlovermohan
                    from Jalesar, Uttar Pradesh
                    Jan 23, 2024
                    Jan 30, 2024
                    This thread was updated on Jan 30, 2024
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                    Address: Mandi Jawahar Ganj Ghantaghar, Jalesar
                    Website: Mondlez foods India

                    I am a business man and i sell cadbury choclate on myshowroom but unfortunately my cadbury fridge is not working properly and the distributor of my area is not listening about my complaint anymore, so i want help regarding to change the cadbury fridge, thank you.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, we thank you for writing to us. To register your complaint, please call on our toll-free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address, and telephone number of the shop and giving us full details of your complaint. Assuring you of our best services.
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                      PruthaJ
                      from Vadodara, Gujarat
                      Dec 29, 2023
                      Jan 2, 2024
                      This thread was updated on Jan 2, 2024
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                      I had purchased a combo pack of oreo biscuits (pack of 5) and after I opened the sealed packet, I noticed a brown coloured worm swarming in the cream.The pictures for proof are attached alongwith.
                      This is unacceptable I had opened it for my 10 year old cousin to eat.
                      Is this how oreo does quality check ?
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        Z
                        Zyn
                        Dec 24, 2023
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                        Dear Cadbury, please bring marvellous creation jelly popping candy back
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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