Blue Dart, Trivandrum Branch — Return of Items in spite of my presence

Address:

Thiruvananthapuram, Kerala

Dear Sir,

I observe that Blue Dart is returning the Items couriered to me, even without making a call to me (either on my phone or visiting my address).

Let me give an introduction, to begin with:

I am Senthil Kumar, A., Head of Programme Planning & Evaluation Cell, PCM Ebtity, Vikram Sarabhai Space Centre, ISRO PO, Trivandrum. My mobile number is [protected], which is official and I carry it with me always. Additionally, at my official number, my PA is available to answer the calls.

Hence, if any calls either to my mobile number or land line were made, they cant go unnoticed.

The problem of returning the consignment has happened for the fourth time now.

1. First time 2011: I had ordered for a Tava from online payback.in. The tava was returned saying" consignee not available at address".

2. 2012: A citibank credit card sent to me was returned similarly.

3. 4 feb 2013: AWB no. [protected]. Credit card from ICICI bank was returned. By this time, I had obtained the mobile numbers of Sri. Iyer, Branch Manager, Trivandrum. I had send the AWB details by SMS to him, requesting to deliver appropriately. However, the item was rerturned.

4. Presently, Waybill No : [protected] , Reference No : [protected], dated 4 May 2013.

Here too, I had sent the AWB details to Sri. Iyer, Branch Manager on 6 May 2013.
However, the status of the consignment as per Blue dart website is as below:

Pickup Date 04 May 2013
From Chennai
To Thiruvananthapuram
Status Consignee Not Available At Given Address, Contact Customer Service

Whereas I am fully available at station. I received no phone calls from Blue dart. (inspite of my sms regarding the details).

Hence, I observe that BLUE DART, Trivandrum Branch is TOTALLY AGAINST CUSTOMER SERVICE.

Their Customer Service is in fact so bad, that they are creating false statements.

I am pained. I am required to followup the delivery of each item. This is taxing me.

For the first time, I can excuse them. However, as it is evident a fourth time fault on same line means the Business model of Blue dart is skewed.

I request that Action be taken.