MTNL Delhi — REQUEST FOR DISCONNECTION OF MTNL LANDLINE AND BROADBAND SERVICES ON VIP NUMBERS 29523399 AND 29522758

Address:

New Delhi, Delhi

THIS IS TO BRING TO YOUR KIND NOTICE THAT EARLIER WE WERE HAVING 8 NUMBERS OF MTNL WITH SEVERAL SERVICES OF MTNL SUCH AS LANDLINE, BROADBAND, VOIP AND IPTV 29523301, 29523302, 29523303, 29523396, 29522251, 29522007, 29523399 & 29522758 WITH THE PASSAGE OF TIME WE DISCONNECTED SIX NUMBERS AND KEPT TWO NUMBERS WHICH ARE 29522758 & 29523399 WITH LANDLINE AND BROADBAND DUE TO BAD SERVICES PROVIDED BY MTNL. ALL FACTS FOR DICONNECTION OF TELEPHONES ARE IN THE KNOWLEDGE OF THE GM BCP MR B K TIWARI. THE REASONS ARE VERY WELL KNOWN TO HIM AS HE HAS BEEN SERVING THIS AREA FOR LAST FOUR YEARS AND ABOUT THE OTHER 2 NUMBERS WHICH ARE CURRENTLY WORKING 29523399 & 29522758 AND ALSO ABOUT THE BROADBAND CREATING PROBLEM] IT SHOULD ALSO BE NOTED THAT THESE NUMBERS ARE INSTALLED UNDER VIP CATEGORY. SEVERAL COMPLAINTS WERE MADE IN THE PGPORTAL BUT ALL THE COMPLAINTS WENT IN VAIN AS THE NEEDFULL WAS NOT DONE. DOTEL/P/2011/[protected] OCT 2011 DOTEL/E/2012/[protected] AUGUST 2012 DOTEL/E/2012/[protected] SEPT 2012 MTNLD/P/2013/[protected] JULY 2013 COMPLAINT REGISTERED ON 178 IN MARCH 2014 DOCKET STILL PENDING TILL DATE.(9 MONTHS HAVE PASSED) DURING THE PERIOD OF LAST SIX MONTHS SEVERAL COMPLAINTS WERE REGISTERED SEPARATELY FOR LANDLINE AND BROADBAND ON MTNL PORTAL BUT THOSE COMPLAINTS WERE ALSO CLEARED BY THE AREA OFFICIALS. MTNLD/P/2014/01886 3 JULY 2014 DPG/T/2014/80441 JULY 7 2014 DOTEL/E/2014/20435 JULY 7 2014 MTNLD/P/2014/01954 9 JULY 2014 (IN ALL THE ABOVE MENTIONED COMPLAINTS FALSE COMPLIANCE HAS BEEN GIVEN BY THE AREA DE MR ANIL DANG AND AREA GM BCP BY USING MY NAME STATING THAT CONFIRMED FROM MR PRASHANT ALL PROBLEMS RESOLVED AS THE AREA GM THINKS HE CAN SEND FALSE REPORTS TO HIS SENIORS TO MAKE THEM BELIEVE THAT EVERYTHING IS IN GOOD CONDITION AND CAN GET GOOD REMARKS IN HIS CR BOOK AS IF NO PROBLEM IS THERE. (BUT TRUTH IS THAT UNDER THE LEADERSHIP OF GM BCP DURING HIS TENURE OF LAST FOUR YEARS THE CONDITION OF THE AREA HAS GOT WORSENED FROM BAD INSTEAD OF IMPROVING THE CONDITION FROM BAD TO GOOD. ALSO IT SHOULD BE NOTED THAT IN THE LADO SARAI AREA EARLIER (4-5 YEARS BACK) THERE WERE[protected] LANDLINE NUMBERS AND NOW ONLY 500-600 NUMBERS ARE ONLY LEFT DUE TO THE NEGLIGENCE SHOWN BY THE AREA GM AS HE IS NOT AT ALL INTERESTED IN GETTING THE CABLE FAULTS ATTENDED ON TIME. DUE TO WHICH FRUSTRATED SUBSCRIBER GETS THEIR LANDLINE NUMBER AND BROADBAND DISCONNECTED AS THEY ARE NOT BEING CONVEYED THE PROPER INFORMATION. ALSO I WOULD TO BRING TO YOUR KIND NOTICE THAT EVERY THEN AND NOW UNDERGROUND CABLES OF MTNL GETS CUT DOWN OR GETS STOLEN IN LADO SARAI AND THEIR NETWORK GETS DISTURBED AND HOW COME IS THAT BHARTI AIRTEL IS ABLE TO MAINTAIN ITS NETWORK IN LADO SARAI AS THEIR CABLES ARE ALSO LAID DOWN UNDERGROUND AND THEY ARE RUNNING APPROXIMATELY[protected] NUMBERS. DURING THE PERIOD OF GRIEVANCE/BROADBAND PROBLEM. I PERSONALLY VISITED THE AREA SDE MR S K SHARMA WHO SITS IN THE MEHRAULI MTNL OFFICE AS THE LADO SARAI AREA HAS BEEN RECENTLY ADDED IN THE SECTION OF MEHRAULI AREA THREE MONTHS BACK. I TALKED TO HIM REGARDING THE PROBLEM OF OUR BROADBAND AND TOLD HIM ABOUT THE DISCONNECTION PROBLEM. HE SAID THAT I CAN MAKE OUT FROM YOUR BROADBAND DETAILS/ USAGE PATTERN THAT YOUR PROBLEM IS GENUINE AND IT IS INTERMITTENTLY BREAKING/ DISCONNECTING. HE SAID THAT EARLIER YOU LODGED THE RTI REGARDING THE BROADBAND ISSUE AND I TOLD MY SENIORS ABOUT THE PROBLEM AND REQUESTED THEM TO SEND SOMEONE FROM THE HAUZ KHAS MTNL TELEPHONE EXCHANGE WHO HAS GOOD KNOWLEDGE ABOUT THE BROADBAND SO THE PROBLEM CAN BE RECTIFIED AS EARLY AS POSSIBLE AS I WOULD BE ALSO PRESENT WITH THEM TO SORT OUT THE ISSUE OF BROADBAND PROBLEM. BUT NO ONE CAME TO MAKE THE VISIT INSPITE OF BEING TOLD SEVERAL TIMES. THEN ONE DAY I WAS TOLD TO COME TO THE HAUZ KHAS MTNL TELEPHONE EXCHANGE FOR SOME SORT OF WORK. THERE I WAS MADE TO SIGN SOME SORT OF REPORT RELATED TO YOUR BROADBAND. INSPITE OF MY REFUSAL TO SIGN THAT REPORT AS THE PROPER CHECK WAS NOT DONE INSPITE OF BEING TOLD EARLIER SEVERAL TIMES AND THAT REPORT WAS ALREADY MADE ON MY BEHALF AND I WAS BEING PRESSURISED BY MY SENIOR OFFICIALS TO SIGN THAT REPORT. I SIGNED THAT REPORT AS I WAS ALSO BOUND BY CERTAIN LIMITATIONS AND HAS TO LISTEN TO THE INSTRUCTIONS/WORK TOLD BY MY SENIORS. ON JULY 2 2014 EMAILS WERE SENT TO CMD OFFICE, ED OFFICE, CGM(O) OFFICE, GM (BB) AND GM (HQO) ON JULY 3 2014 EMAILS WERE SENT TO CMD OFFICE, ED OFFICE, CGM(O) OFFICE, GM (BB) AND GM (HQO) ON 6 AUGUST SMS WERE SENT ON THE MOBILE NO OF CMD MTNL, ED MTNL, CGM(O) AND GM (BB) REGARDING NON FUNCTIONING OF BROADBAND. ON 8 AUGUST 2014 ENGINEER VISITED THE PREMISES FROM GM BROADBAND CELL BUT COULD NOT RECTIFY THE PROBLEM DUE TO NON INTEREST ATTITUDE TOWARDS OUR COMPLAINT BY THE AREA DE MR ANIL DANG AS THE LINE WAS DEAD SO THE FAULT COULD NOT BE ATTENDED TO AS THE (ENGINEER WAITED FOR ALMOST 4 HOURS AND CALLED THE AREA DE MR ANIL DANG SEVERAL TIMES ON HIS NUMBER TO SEND THE LINEMEN BUT TO OUR SURPRISE NO LINEMEN VISITED THE PREMISES.) ON 11 AUGUST 2014 NUMBER AND BROADBAND STARTED AND LINEMEN VISITED IN THE EVENING AND WHEN HE WAS ENQUIRED. HE SAID THAT JUMPER WIRE WAS BROKEN AT THE MDF AND THAT HAS BEEN REPLACED TODAY. (LANDLINE NUMBER 29523399 AND BROADBAND WERE DEAD FROM 5 AUGUST 2014 AND NO ONE BOTHERED TO VISIT THE PREMISES TO CHECK THE PROBLEM AND (DURING THIS PERIOD AREA DE MR ANIL DANG AND AREA GM BCP WERE ALSO CALLED THEY ALSO DID NOTHING TO SORT OUT THE PROBLEM.) ON 20 SEPT SMS WERE SENT ON THE MOBILE NO OF CMD MTNL, ED MTNL, CGM(O) AND GM (BB) REGARDING NON FUNCTIONING OF BROADBAND. ON 20 SEPTEMBER 2014 TWO PHONE MECHANICS WERE SENT FROM MEHRAULI TO REPLACE THE MODEM AS THE MODEM WAS FOUND FAULTY AND THE LIGHT FOR INTERNET WAS NOT COMING (OTHER THAN THIS NOTHING WAS DONE TO CHECK THE PROBLEM OF BROADBAND) ON 25 SEPTEMBER 2014 OPEN SESSION ATTENDED MET THE AREA GM BCP AND TOLD HIM ABOUT THE PROBLEM AND IN FRONT OF ALL THE MTNL OFFICIALS INCLUDING THE AGM OP BCP MS LALITA BHARDWAJ AND THE PEOPLE FROM HEADQUARTER WHO WERE THERE IN THE OPEN SESSION. HE TRIED TO HUMILIATE ME BY SAYING THAT ”TUMHARI KYA PROBLEM HAIN PRASHANT JO ITNI COMPLAINT KARTE REHTE HON HAR WALKT APNE NUMBER KI JABKI TUMHARE NUMBER HAR WAKT THEEK REHTE HAIN OR TUM HUME BHI PARESHAN KARTE HON BEWAJAH” . I REPLIED SOFTLY THAT KI MUJHE KOI SHOK TO HAIN NAHI COMPLAINT KARNE KA OR COMPLAINT TO JABHI KARI JAAYENGI JAB KOI PROBLEM HONGI “ THEN THE GM REPLIED BACK THAT KI HUME NALAYAK MAT SAMJHO OR HUM LOGON KO TUMSE JYADA KNOWLEDGE HAIN HAR CHEEZ KE BARE MEIN HUM HAR PROBLEM KE BAARE MEIN JYADA JAANTE HAIN OR ABHI TUMHARE BROADBAND 29523399 KI DETAILS MANGVATA HOON BAHUGANA SE OR USSE BROADBAND KE BAARE MEIN TUMSE JYADA KNOWLEDGE HAIN OR ABHI TUME PATA LAG JAAYENGA KI SAB THEEK HAIN . I SAID THAT “ KI NIKALVA LO DETAILS PATA LAG JAAYENGA KI PROBLEM HAIN BHI YA NAHI “ THEN THE BROADBAND DETAILS WERE BROUGHT BY MR BAHUGANA “THEN THE GM SAID THAT” KI DEKHLO TUMHARI BROADBAND KI DETAILS JO ABHI AAYI HAIN USSE DEKH KE TO KI SI BHI TARAH KI PROBLEM KA PATA NAHI LAG RAHA OR TUMHARA BROADBAND BILKUL THEEK HAIN.” THEN THE DETAILS WERE SHOWN TO ME I CHECKED THE DETAILS AND SAID “ THERE ARE FREQUENT DISCONNECTIONS/ BREAKAGE IN THE DETAILS OF THE BROADBAND WHICH HAVE BEEN BROUGHT FOR THE BROADBAND WHICH CLEARLY INDICATES SOME SORT OF PROBLEM” THEN I WAS TOLD “ KI ACHA MEIN THEEK KARVATA HOON.(TILL DATE NOTHING HAPPENED) I HAVE ALSO FILED THE RTI REGARDING THIS PROBLEM BUT THE REPLY WAS GIVEN IN SUCH A WAY TO PROVE ME WRONG BY FALSELY STATING THE WRONG INFORMATION. REGARDING THIS THE APPEAL WAS ALSO SUBMITTED IN THE CGMO OFFICE FOR WHICH THE REPLY IS YET TO BE RECEIVED. ON 1 NOVEMBER 2014 I VISITED THE MTNL TELEPHONE EXCHANGE HAUZ KHAS AS I WAS CALLED BY THE AREA DE MR ANIL DANG TO DISCUSS THE ISSUE OF APPEAL WHICH WAS GIVEN BY ME TO THE CGMO REGARDING THE ISSUE OF BROADBAND ON 29523399 AS PER THE TELEPHONE CONVERSATION ON WHICH HE TOLD ME THAT COME TO HAUZ KHAS I NEED TO TALK TO YOU REGARDING THE APPEAL AND THE NEEDFULL WILL BE DONE AS PER THE PROBLEM SITUATION. I REACHED THE EXCHANGE AT AROUND 12 PM AND WENT TO MEET THE DE MR ANIL DANG WHO WAS NOT THERE IN HIS ROOM I WAITED FOR ALMOST AN HOUR THEN AT AROUND 12:45 PM HE CAME AND HE STARTED THE CONVERSATION BY RAISING THE ISSUE OF APPEAL AND ASKED” KI KYAN CHAHTE HON TUM OR HUMARI NAUKRI KE PEECHE KYON PADE HAIN PEHLE TUMNE RTI DAAL DI THI OR AB TUMNE APPEAL DE DI HAIN CGM KO” I SAID THAT “MUJHE KISI KI NAUKRI KHAANE KA KAAM NAHI HAIN OR PROBLEM TO BROADBAND OR SPEED KI HAIN THEEK KARVA DO OR JO PAYMENT BANTI HAIN WO PAYMENT KARNE KO TAIYARR HAIN HUM PAR JAB HUM RS 2000 DE RAHE HAIN MAHINE KE OR PHIR BHI THEEK NA CHALEN KOI CHEEZ TO DIKAT TO HOTI HAIN NA OR COMPLAINT MEIN KARTA HOON TO MERE NAAM USE KAR KE COMPLAINT BAND KARVA DI JAATI HAIN. THEN MR ANIL DANG REPLIED “ KI AISI TO KOI BAAT NAHI HAIN TUME KOI GALAT FEHMI HONGI IS BARE MEIN” . I SAID THAT “ KI JAISA AAPNE PEHLE MUJHSE KAHAN THA KI 599 KA PLAN MEIN CHANGE KARVA DOONGA OR APNA KAAM CHALA LENA OR KYON HIGH SPEED KE PLAN KE CHAKKAR MEIN PADE HON TUM OR TUMHARA JO B HI REBATE BANEGA WHO MEIN ACCOUNTS MEIN KEH KE KARVA DOONGA KYONKI LADO SARAI KE BAAREIN MEIN ZYADA JAANTA HOON KYONKI WAHAN PE UNDERGROUND CABLE PROBLEM HAIN TO 599 KA PLAN MEIN KAAM CHALANA PADENGA. I SAID “ THEEK HAIN AAPKO JO THEEK LAGTA HAIN KARVA DO OR PLAN HAMARA CHANGE KARA DENA RS 2000 2 MB SE RS 599 512KBPS OR JOB HI ACCESS PAYMENT HONGI USKA REBATE BANVA KE ADJUST KAR VA DENA. (MR ANIL DANG WHO IS THE DE OF LADO SARAI HAS SERVED THIS AREA EARLIER ALSO WHEN HE WAS THE SDE AND KNOWS MORE ABOUT THE WORSENING CABLE CONDITION OF THE LADO SARAI AS UNDERGROUND CABLE ARE NOT FIT TO HANDLE HIGH SPEED BROADBAND PLANS THAT IS WHY I AGREED TO HIM FOR CHANGING OF BROADBAND PLAN FROM RS 2000 2MB TO RS 599 512 KBPS AS BROADBAND WILL WORK PROPERLY AND OUR DAILY WORK CAN TAKE PLACE WITHOUT ANY PROBLEM. HE SAID THAT GO AND TALK TO THE ACCOUNTS OFFICER AFTER LUNCH MR PRAKASH AS YOUR NUMBER HAS GOT DNP ON 27 NOV 2014. I HAVE TOLD HIM TO OPEN THE NUMBER FOR FEW DAYS SO YOUR PROBLEM CAN BE SORTED OUT. I MET MR PRAKASH AND TOLD HIM ABOUT THE SCENARIO OF THE PROBLEM. HE SAID THAT I WILL NOT OPEN YOUR NUMBER. THEN I WENT TO THE AREA MANAGER MR M C SINGHAL AND TOLD HIM ABOUT MY PROBLEM HE SAID GO AND MEET MR SRIVASTAVA AGM (COMML) HE WILL DO SOMETHING IN THIS REGARD. THEN I WENT TO MR SRIVASTAVA AGM (COMML) AND TOLD HIM ABOUT MY PROBLEM. HE SAID “KI PRASHANT TUMNE JO PEHLE RTI DAALI THI NA USKA BHI MENE JAWAB BANAYA THA OR BHEJ DIA THA OR AB JO TUMNE APPEAL DAALI HAIN USKA BHI MEIN HI JAWAAB BHEJDOONGA OR HAM LONGO KA KUCH NAHI HONTA AGAR TUM SOCHTE HON KI RTI OR APPEAL DAALNE SE HUME SAJA DE DI JAAYENGI TO AISA KUCH NAHI HOTA TUM APNA HI TIME WASTE KARTE HON” AFTER HEARING ALL THIS I LEFT THE ROOM. I AGAIN WENT TO MEET THE AREA DE MR ANIL AND TOLD HIM ABOUT THE CONVERSATION WHICH TOOK PLACE WITH ALL THE ABOVE MTNL OFFICIALS. THEN HE SAID “MEIN KUCH NAHI KAR SAKTA AB IS BAARE MEIN” I REPLIED THAT “GHAR PAR AAKE BHI DEKH LON KI KYAN PROBLEM HAIN OR SIX MONTHS SE PROBLEM CHALTI AA RAHI HAIN” HE SAID “MEIN KYON AAONGA TUMHAARE GHAR NUMBER CHECK KARNE MERA KAAM NAHI HAIN NUMBER CHECK KARNE KA MEIN YAHI HAUZ KHAS MEIN RAHOONGA CHAHE KUCH BHI HO JAAYE OR SDE KA KAAM HOTA HAIN NUMBER CHECK KARNE KA SDE JAAYENGA TUMHARA NUMBER CHECK KARNE” IN THE EVENING I CALLED THE AREA GM BCP AND TOLD HIM ABOUT THE SERIES OF CONVERSATION WHICH TOOK PLACE IN THE HAUZ KHAS “ HE REPLIED THAT KI PRASHANT MEIN KAISE MAAN LOON TUMHARI BAAT TUM JHOOT BOL RAHE HON” I SAID “MUJHE JHOOT BOL KE KYA MILNA HAIN”THEN THE GM ALSO SAID THAT “TUM APNA MODEM KHUD ON OFF KARTE JISSE BROADBAND DISCONNECT HO JAAYE PAR TUM HUME BEWKOOF NAHI BANA SAKTE OR TUM JO RTI DAALTE HON NA USSE MERA KUCH NAHI HON SAKTA MERI ITNI PAHUCH HAIN MTNL MEIN TUM KYAN JAANTE HON MERE BAARE MEIN KYONKI RTI WAALE KOI MUJHE PHAASI NAHI DE DENGE UNHE BAS JAWAB BHEJNA HONTA HAIN OR WHO JAWAAB PHIR RTI DAALNE WAALE KO BHEJ DIA JAATA HAIN” OR TUMNE JO AB APPEAL DAALI HAIN CGM O KO USKA BHI MEIN JAWAAB BANA KE BHIJ WA DOONGA OR MERA KUCH NAHI HON SAKTA OR MERI ITNI PAHUCH HAIN MTNL MEIN JABHI TO MEIN ABHI TAK IS AREA KA GM HOON OR TUM MERA KUCH NAHI BIGAAD NAHI SAKTE OR PEHLE TO TUMHARE NANA SATTA MEIN THEY JAB TUMNE COMPLAINTS KARI THI BAHUT SAARI TAB MENE P P SINGH DE SE TUMHARE MAMA KO KEHAL VAKE LETTER HEAD PE LIKH VA KE MANGVA LI THI NUMBERS KI REPORT OR MERA TAB BHI KUCH NAHI HUA THA. OR AB TUM CHAHE JITNI MARJI COMPLAINT KARLON MERA KUCH NAHI HON SAKTA KYONKI MEIN JO BHI LIKHKE BHEJOONGA USPE SAB YAKEEN KAR LENGE OR AGAR TUM APNE NUMBER OR BROADBAND BHI KATVA LONGE USSE MUJE KOI ASSAR NAHI PADTA. {I WOULD LIKE TO BRING TO YOUR KIND NOTICE THAT AFTER BEING HUMILATED BY THE MTNL OFFICIALS FROM TIME TO TIME WE WOULD LIKE TO DISCONTINUE OUR CUSTOMER RELATIONSHIP WHICH WE HAVE SOMEHOW MAINTAINED FOR OVER THE PERIOD OF LAST 45 YEARS. THE PAYMENTS WHICH WE ARE MAKING TO MTNL TO AVAIL THE SERVICES AND IN RETURN MTNL SHOULD PROVIDE US THE DESIRED SERVICES INSTEAD OF PROVIDING THE PROPER AND FAULT FREE SERVICES THEY ARE VERY MUCH INTERESTED IN CLOSING THE COMPLAINTS BY USING THE COMPLAINANT NAME AND SENDING FALSE COMPLIANCE REPORT TO THE HIGHER AUTHORITY. SOMEONE FROM THE MTNL DEPARTMENT MAY BE SENT TO COLLECT ALL THE EQUIPMENTS FROM OUR RESIDENTIAL PREMISES AS EARLY AS POSSIBLE BECAUSE NOONE FROM THE RESIDENCE WILL GO ANYWHERE TO DEPOSIT THE EQUIPMENTS AS AT THE TIME OF INSTALLATION LINMEN CAME TO INSTALL THE EQUIPMENTS AND WHATEVER CORRECT BALANCE AMOUNT IF ANY MAY BE INTIMATED TO ME FOR PAYMENT AND IF THE MTNL HAS THE AMOUNT BALANCE WHICH IS NEEDED TO BE PAID BACK THEN IT MAY BE PAID BACK TO US. I ALSO CAN’T COMPLAIN AGAIN AND AGAIN REGARDING THE PROBLEMS AND WASTE MY TIME IN SUCH INCIDENTS WHERE NO ONE IS LISTENING TO US AND COMPLAINTS MADE ARE GOING IN VAIN. I ALSO HAVE TO ATTEND MY CLASSES AND FOCUS ON MY CARRIER RATHER THEN WASTING MY TIME IN MAKING COMPLAINTS. IF THE ISSUE IS RAISED LATER ON IN THE DELHI LEGISLATIVE ASSEMBLY THAT WHY WE DON’T WANT TO HAVE MTNL NUMBERS AS THE MLA IS ENTITLED FOR MTNL NUMBERS THEN THE ABOVE MENTIONED REASONS WILL BE THE MAIN REASON BEHIND OUR DISSATISFACTION AND ALSO THE AREA OFFICIALS OF MTNL INCLUDING THE AREA GM.} (THE SOLUTION TO THE PROBLEM WAS VERY SIMPLE WAS VERY SIMPLE IF THE MTNL TRIED TO UNDERSTAND THE REASON BEHIND THE WHOLE PROBLEM AND TRIED TO RESOLVE THE GRIEVANCE. WE WERE HAVING BROADBAND ON 29523399 OF RS 2000 2 MB AND SINCE ITS DATE OF ACTIVATION OVER THE PERIOD OF LAST SIX MONTHS THE BROADBAND WAS INTERMITTENTLY BREAKING/ DISCONNECTING.(WHICH CAN BE SEEN BY TAKING OUT OUR BROADBAND DETAILS) REGARDING THIS PROBLEM SEVERAL COMPLAINTS WERE MADE CONTINUOSLY ABOUT WHICH NOTIHNG WAS DONE. THERE WERE MANY OCCASIONS ON WHICH I WAS TOLD BY THE AREA DE ANIL DANG THAT PRASHANT STAY AT HOME SOMEONE WILL COME TO CHECK THE BROADBAND BUT NO ONE VISITED THE PREMISES. I TOOK MY CLASSES OFF FOR ONE WEEK THAT IS FROM 15 SEPT 14 TO 20 SEPT 14 BUT NO ONE VISITED THE PREMISES. THEN AGAIN ON 6 OCT 14 TO 10 OCT 14 I AGAIN TOOK MY CLASSES OFF BUT NO ONE VISITED THE PREMISES. ALSO IT SHOULD BE NOTED THAT THE CONDUTE AND SURFACE WIRING OF OUR RESIDENCE HAS BEEN CHECKED BY THE TECHNICIAN WHO HAS GOOD KNOWLEDGE OF TELECOM USING THE MULTIMETER AND THE WIRING WAS FOUND TO BE IN GOOD AND IN PERFECT CONDITION, IF THERE IS HIGH USAGE IN THE BROADBAND SUMMARY THEN WE CAN’T BE BLAMED FOR THIS BECAUSE IF ANYTHING NEEDS TO BE DOWNLOADED FOR DOING SOME SORT OF WORK THEN THAT TYPE OF FILE HAS TO BE PUT ON FOR DOWNLOAD FOR ROUGHLY 15-20 TIMES DUE TO INTERMITTENTLY BREAKAGE/DISCONNECTION OF BROADBAND WHICH AUTOMATICALLY REULTS IN INCREASED USAGE OF OUR BROADBAND CONNECTION. THE AREA OFFICIALS HAVE ALSO MALIGNED MY REPUTATION BY GIVING COMPLIANCE SUCH AS THAT WHENEVER THEY HAVE VISITED. THEY ARE NOT ALLOWED IN THE PREMISES. BUT THE REAL TRUTH CAN BE SEEN WHICH IS MENTIONED ABOVE. FIRSTLY WHEN THIS INCIDENT/ PROBLEM WAS BROUGHT IN THE KNOWLEDGE OF THE AREA DE MR ANIL DANG HE STRAIGHT AWAY REPLIED “PRASHANT TUMNE RS 2000 2MB KA PLAN KYON LE LIYAN MUJHSE POOCH TO LIA HONTA PEHLE TUMNE BOOKING KARANE SE PEHLE KYONKI LADO SARAI MEIN 2MB KA PLAN NAHI CHALENGA KYONKI WAHAN UNDERGROUND CABLE KI PROBLEM HAIN AB TUMNE BOOK KARA DIA HAIN TO KAAM CHALA LON THODE TIME OR PHIR TUMHARA PLAN CHANGE KARVA KE RS 599 512 KBPS KARVA DENGE OR RENT REBATE DILVA DENGE BILL MEIN OR AAGE SE POOCH KE PLAN BOOK KIA KARON” I SAID THAT THEEK HAIN MEIN DHYAN RAKHOONGA”. THIS POINT SHOULD ALSO BE NOTED THAT MR ANIL DANG HAS SERVED THIS AREA EARLIER ALSO UNDER HIS LEADERSHIP AS THE SDE OF THIS AREA AND HE MUST BE HAVING GOOD KNOWLEDGE ABOUT THE UNDERGROUND CABLE CONDITION OF LADO SARAI.) [NOW THE ONLY OPTION LEFT WITH US TO DO OUR DAILY ROUTINE WORK IS THAT WE SHOULD OPT FOR PRIVATE OPERATOR LANDLINE AND BROADBAND SERVICES. AS THE PAYMENT HAS TO BE MADE TO AVAIL THE SERVICES AND THE PRIVATE OPERATOR WILL PROVIDE THE SERVICES BECAUSE THE MTNL WAS NOT ABLE TO PROVIDE US PROPER AND FAULT FREE SERVICES INSPITE OF THE PAYMENTS BEING MADE] [THREE YEARS BACK (MARCH 2011 TO OCT 2011) SAME SORT OF PROBLEM WAS BEING FACED BY US AT THAT TIME ALSO NOTHING WAS DONE BY THE AREA OFFICIALS AND LATER ON AFTER MAKING SEVERAL COMPLAINTS TO THE HIGHER AUTHORITIES AND AFTER THEIR INTERFERENCE THE ISSUE WAS RESOLVED AND LATER ON THE PROBLEM WAS SOMEHOW RECTIFIED AND AGAIN THAT TYPE OF SITUATION HAS BEEN AGAIN MADE BY THE AREA OFFICIALS. BUT THIS TIME FINALLY WE WOULD BE GETTING OUR LANDLINE AND BROADBAND DISCONNECTED FOREVER. AT THAT TIME ALSO THE AREA GM WAS MR B K TIWARI WAS THERE WHO ALSO MUST BE HAVING THE KNOWLEDGE OF OUR PREVIOUS PROBLEMS AND THE THEN AREA SDE MR ANIL DANG IS NOW THE DE OF OUR LADO SARAI DUE TO THE INTERCHANGE OF MTNL SECTIONS AND HE ALSO MUST BE VERY WELL AWARE OF THE PREVIOUS PROBLEMS REALTED TO OUR NUMBERS AND HOW THEY WERE RECTIFIED.