MTNL, Mumbai — You don't have a headache? MTNL is here to help!!

Wrong Billing by MTNL. C.A No.[protected] I am unnecessarily facing inconvenience and hardship due to negligence of some MTNL man. I had to waste two hours at the MTNL Telephone Exchange without any resolution of my grievance. Will MTNL compensate me for this loss and deficiency in service? I booked a new MTNL broadband connection online. I received my first bill on 17th October 2015. The bill is full of discrepancies. 1) I have my own iBall Baton 150M Wireless-N ADSL2+Router (Model: iB-WRA150N ver:2.0, Serial No. 20142IB12138 purchased for Rs 2000/- on 14th September 2012) Why am I being levied INITIAL UPFRONT CHARGES- DR of Rs 600/-? Similarly MONTHLY CPE CHARGES should be NIL. 2) I had an MTNL connection at the same address and premises in the name of my brother. It was surrendered in June 2015. When there was an existing concealed telephone wiring in good condition available from the junction box till the terminal ends inside the premises, why is your system showing that a new wiring was provided by the Department. This is false and wrong. 3) When the instrument was installed on 26th September 2015, how can MTNL bill me BROADBAND SERVICE CHARGES from 24th September 2015? This is wrong. Please rectify the above mistakes and present me with a correct bill with correct taxes, service charges, surcharge on my email address in the next seven days. Failure to do so will constrain me not to make bill payment or remit any penalties because it is the fault of MTNL and not mine. I will have to forego MTNL and patronise a private service-provider if MTNL fails or neglects to resolve my grievance.