[Resolved]  Mts — Mblaze Ultra Wi-Fi [protected].Complaint against MTS Pathetic service.

Address:

Bangalore, Karnataka

Mblaze Ultra Wi-Fi [protected].Complaint First Email: Wed, Sep 17, 2014 at 5:38 PM I am not getting any satisfaction for the money that I pay MTS for the past 2 months.I have been calling your customer care people and they are not there to fix any customer issues I guess.I liked your MTS ultra wifi which is why I didn't complain before. But now it is gone beyond a joke I reside at karnataka 560077.My need is just average speed of 2mbps and uninterrupted service. Which I found mts to be good at. I always recharge for 999 Rs . Last month towards the end of July and start of August you had some technical issues here in karnataka and your service did not work at all.Which was confirmed by your customer service people. You can see that on your records.I had called many a times to MTS on those days and it started to work after 8 days and I was promised additional days of validity on my recharge done on that month by your customer care people but didn't happen.But I let go of it because my mts resumed service. You can listen to my calls from Mob:[protected] and from [protected]. Now this month I haven't been able to use it at all.Too slow due to some of your network or Bandwidth issues.I had pasted a copy of my speed test results. I had reported the issue to your customer service and they have informed me that a technician will come tomorrow at last.Lets hope he fixes the issue. My question here is why am I paying you for something that I am not able to receive.Your customer service didn't give me any compensation. They lied to me on top of that. I am looking for that 8 days plus over 15 days this month to be given a compensation. Like extend my validity for another 23days once my issue is fixed or refund. This is the last time I waste time on you and your customer service. This is India we have customer grievance and customer court here. If you don't compensate for my loss I shall make sure that I will make you pay a huge compensation and all over Internet this will be posted. So contact me on [protected]. I am pissed off for paying you and not getting any joy and lies from customer services. Very very bad service. Reply From MTS on Thu, Sep 18, 2014 at 5:25 PM Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Wed, 17th September '2014 regarding MDN [protected] about unpleasant experience, we reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through.Further to this mail about speed issue, we would like to inform you that we have forwarded the details to the concern team in order to resolve the complaint SEP/7405 on priority which is in process. The concern team would get back to you within next 48 hours. We would also like to inform you that please share the name and number of the executive who has given the confirmation for the validity extension of your recharge. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Tawseef Rajab MTS Customer Care The reference number for this e-mail is 402849. Second Email: Thu, Sep 18, 2014 at 7:01 PM 26th August 2014 at 23:29:18 sec Manivannan from karnataka answered my call from [protected]. I rung customer service to ask why my services was cut off when I was assured an extension of my validity. He explained that they don't do such things and it was a wrong information and for more help I need to complain to your email address and he cannot help.He failed to explain that at karnataka your services were down and there is no point in me trying and troubleshooting when it was your services down till the next day. He said if I recharged it would resume to work.Same day I recharged with Rs 999. But to my surprise there was an issue that day with your network and this was explained to me by the next executive who informed me that it was a network issue and there is no use trying and the following day 27th August 2014 in the evening it started to work again. This is why I say your customer services are ignorant.If they would have just given me a hint that they are having a downtime then I would not have recharged you instead I would have recharged my airtel which was a little more expensive than you. It would not have pissed me so much. The call that the promises was given may have been between 24th July 2014 and 26th August at Noon time when my wife called from [protected] and a lady customer care person informed her that for all those days that we had trouble she would give us additional days once the services are restored in karnataka. My wife failed to fetch her details and since we were informed of compensation so I didn't pay attention to it.Didnt have the patience to contact you again because she said our validity will be extended. Now the progress of the issue. I was promised a technician to my house today I got 3 calls at different time today asking my speed and I didn't see any technician come today.Waited all day at home till 6pm no one turned up. Don't know what you guys think. If you say something. 'KEEP UP YOUR WORDS'.This is like moaking at customers and trapping their money and not providing service. I understand a one off downtime that happens to all service providers. But your downtime is days and days for which I guess you need to provide compensation without me calling into you itself and it is indecent for you to ask me the details of your customer service people to whome we have no contact with. We speak to them over the phone we don't know if they are lying or sending us off by pretending to be a dum person until we call again the next time to check why your promises were not kept. I am not going to recharge again on 25th September 2014 again until my services are restored and competition given for the above said. And all this is going to be on media like Facebook, Consumer help website and many other places where new subscribers and existing customers get to know how you deal with customers and how open your customer service people are at lying to customers and how pathetic your services are when something goes wrong . This is year 2014 life is going too fast and if you are still that old stone age this is the time to look back and apologise and correct your stone age. Your adds(The baby coming out of mothers womb and doing a youtube search and doing everything himself and so on) are very modern as that was what compelled me to take mts in the first place, now don't let me regret my choice and take BSNL fixed line. I regret for being so rude to you.This is only because your customer services ruined my hope in mts.Make sure I get it to work properly before 25th September 2014 or consider me gone forever from your service and I will do as I said. Reply From MTS: Fri, Sep 19, 2014 at 5:24 PM Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Thu, 18th September '2014 regarding MDN [protected], we would be glad to assist you on the mentioned below concerns: About speed issue: We would like to inform you that the complaint with complaint reference number SEP/7405 is under process. Our concerned team is working on the same. We would update you on this concern within next 48 hours. Your cooperation is highly solicited. Unpleasant experience with customer care: We reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms. We thank you for giving us this chance to improve our service. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Vikas Kumar MTS Customer Care The reference number for this e-mail is 404380. Third Email after waiting: Sun, Sep 21, 2014 at 10:52 PM I called MTS to check the status of my complaint Sep/7405 which was ensured a fix my maximum 19th sept 2014. "MTS informed me that my issue was closed and they said that i was satisfied with a speed of 0.6mbps." This is a complete lie.They are lying. My issue is not fixed and my speed is below 0.5mbps itself. So I want the person who closed my case to call me and tell me why he lied about this. I want all his details and I want to put a complaint against that person who is not wanting to work and spoil MTS experience. Call me on [protected]. I want to know what he has to say. All lies at MTS. I am going to consumer court and going to show all this email to them and then let them decide what penalty should be given to MTS. Reply From MTS: Mon, Sep 22, 2014 at 2:50 PM Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Sun, 21st September '2014 regarding MDN [protected], we would like to inform you that we tried to contact you at [protected] on 22nd September 2014 at 2:40 PM. However, we could not connect. Further, we would be glad to assist you on the mentioned below concerns: About speed complaint: We would like to inform you that we have again raised another complaint as you are not happy with the closure of the previous complaint with complaint reference number SEP/7405. The complaint reference number of the new complaint is SEP/9906. We would update you on this concern by 23-SEP-2014 05:38 PM. Your cooperation is highly solicited. Unpleasant experience with customer care: We reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms. We thank you for giving us this chance to improve our service. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Vikas Kumar MTS Customer Care The reference number for this e-mail is 407830. Fourth Email: Mon, Sep 22, 2014 at 10:17 PM You have not tried to contact me at all.It is all lie.I am right under the Airtel tower and my phone is never switched off. I am not using a phone. It's samsung note the latest one.If you had tried to make any attempt to call you.My phone would register it and would let me know. When you say lies send me a screen shot of that call for me to believe you.At least the call log will be available.Show me that. Call me on [protected]. Reply From MTS: Tue, Sep 23, 2014 at 12:16 PM Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Mon, 22nd September '2014 regarding MDN [protected] about speed issue, we would like to inform you that as per our telephonic conversation at [protected] on 23rd September 2014 at 12:00 PM, we would like to inform you that the complaint with complaint reference number SEP/9906 is still under process. We would update you on this concern by 23-SEP-2014 05:38 PM. Your cooperation is highly solicited. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Vikas Kumar MTS Customer Care The reference number for this e-mail is 409257. My next Email is to inform MTS that I had stomach full of their pathetic service. Bye to you MTS. Since I paid you for so long and this is the response that I get from you.I should say to all MTS new and old subscribers that there is no use of calling or Emailing MTS or raising a complaint on MTS it is never going to fix.All they will do is say a 1000 sorry and keep closing your case or disconnect calls or just ignore it or just trash it. Since for the past 2 months I didn’t get proper service I am going to consumer court and keep them informed of the way how customer are given false promises and nothing done. 2*999Rs/month=1998 which is approx 2000Rs. I am not going to leave you alone. You guys made me pay for something that you knew would not work and made customer a fool with fake promises and I had to call you guys around a total of 30 to 40 times over the past 2 months when the services went bad. To Consumer court: Please make sure we get MTS to court of law and put fine on them for all the above said. I had enough so I shall make sure no one takes MTS and no one falls under this trap.