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Naaptol Online Shopping Complaints & Reviews

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3.2
Updated: Jul 4, 2026
Complaints 2341
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1472
Unresolved
869
Good! Naaptol Online Shopping values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Naaptol Online Shopping step up their efforts to fully resolve all complaints 👍
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Naaptol Online Shopping reviews & complaints page 2

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J
Jesvin Fernandez
from Mumbai, Maharashtra
Aug 29, 2019
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not provided invoice bill and return can't be done.

Address: 1/77, palliparamb,parakkal,mahe, Mahe, Puducherry, 673310

I bought a product from naaptol. They force to order me by repeatedly calling me. So i ordered and it came on 6/8/2019 but the product is not satisfied by me. And there was no attachings like invoice bill outside the packet. So i contacted naaptol and i told my complaint a several time but there was no respone from their side till date. I doesn't need my money back but i think to buy in exchange an other product. But they are repeatedly asking...
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V
Vetcha Sirish
from Hyderabad, Telangana
Jul 31, 2019
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scratch card

Address: 500090

I have received a scratch card from naaptol that i won 12 lakhs with financial manager vikash kapoor signature.
They mentioned all the taxes will be levied on winner and cannot be adjusted in prize money.
Contact number to call and redeem is given as[protected]Getting team is busy with other calls) & [protected] (Switched off & also this is available in whats app with naaptol as its profile picture)
-sirish...
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S
sainath kavanuru
from Chennai, Tamil Nadu
Apr 17, 2019
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fraudulent case

Address: S/o K ganesh Achari D.no 2-248 OVR Complex Narasingarao Peta West Gudur Nellore district Andhrapradesh, Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101

Sir/madam
I am kavanuru sainath, i am from gudur nellore district, andhra pradesh
Email:[protected]@gmail.com
Mobile number: [protected]/[protected]
I am working as an aadhar enrollment officer in kota
I ordered some items on naaptol on last year with that delivery address i received a scratch card from naaptol with gift voucher of 12 lakhs rupees, i received post from gorumahisani orissa
br...
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M
MANIKANDAN N S
from Kollam, Kerala
Jan 10, 2019
Aug 30, 2023
This thread was updated on Aug 30, 2023
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return and refund of the product

Address: Kollam, Kerala, 691577

I have ordered a massager on 30/12/2018 through naaptol malayalam. The product is not useful and entirely different from what it was shown in the add. Its working harms the skin and product runs abnormally. My mother (Sreedevi) orderd it from naaptol. After recieving the product, the product was entirely different and was just in name. They are totally foling the buyers. So please give my money back. Order no: 54748180. Order cost:1398.....
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S
Suraj Shringi
from Nagpur, Maharashtra
Aug 1, 2017
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call for lucky draw

Sir,
I received a call from numbers [protected], [protected] and [protected] saying that they are calling from naaptol and i have won a tata safari car worth rs 1260000 and i have to pay rs 12600 for some transportation formalities.
I also got a message from naaptol naming md naptol that i am first lucky draw winner and for further details contact the number[protected]. You can mail me the reply on [protected]@gmail.com.br...
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A
arjuncnair
from Muvattupuzha, Kerala
Jun 14, 2017
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Diamond membership

Address: Ernakulam, Kerala, 683501

I have ordered scottish bag on 17 may 2017 order number 35513461, and i have paid for diamond member ship rs 59 and my diomand member no. Is ya[protected]in and today i thought of ordering new product but your tele callers telling am not a diamond member. I called minimum of 10 times and between they cut the call and went
Consider my case case n call me at the earliest....
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D
dawood shaikh
from Mumbai, Maharashtra
Mar 29, 2016
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Scam

Address: Mumbai City, Maharashtra, 400072
Website: naaptol

I buy a get in shape slimming vest for men. It was broken in 10 days. The under rubber was broken and its got loss also. In few days i also complain to the customer care but i dosn't attend my call. I tolk with her and he was send me a engineer number but the number was also not working. I take a two slim belt and both are got damage. You take a strict action....
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P
Pavan Magal
from Kalol, Gujarat
Jul 30, 2015
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Wrong Battery Dispatch for a Mobile Watch and Fraud

Address: Bangalore, Karnataka

I had ordered a Mobile Watch (VOX brand) from Naaptol. I was delivered the watch in 8 to 10 days with Battery case missing . I had complained to customer care, after a long discussion they agreed to send Battery case of some other watch which does not Fit. Nobody has called in for Order cancellation and they are not ready to cancell my order for their fault....
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நவநீத குமார்
Mar 17, 2014
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Need to cancel my order

Address: Chennai, Tamil Nadu

Dear Sir/Madam
I have ordered PUREIT water purifier on (13/03/2014 Friday) And on
Sunday I called to customer support to cancel my order.They said we are
taking your complaint and cancelling the order. And also i wrote to
[protected]@naaptol.com to cancel my order. But they replied as the product
is shipped already on (17th march 2014). Again i have called to customer
service number. They saying...
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27 found this helpful
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S
shri410
from Nashik, Maharashtra
Jun 19, 2013
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faulty product and worst customer service

Address: Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane West- 400 607., Ahmednagar, Maharashtra
Website: www.naaptol.com/

I have ordered your So called Branded Advanced LED Cinema Projector with Remote Order No. 6552153 dt. 31.05.2013 and received on 07.06.2013. It was hardly run for one day and now its not working with fifteen days. I have seen lot of complaints against NAAPTOL products.. Pl do the needful.i will be thankful to the authority. it is the matter of the hard working earned money....
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M
Muhammed Ruhaan
from Hyderabad, Telangana
Dec 4, 2012
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NAAPTOL SEND MY INVOICE

Address: Hyderabad, Andhra Pradesh

Hello, the complaint is about the lack of after sales service from NAAPTOL.COM.. i ordered 2 BSNL PENTA WS702C on 15/11/12.... order no 5409646.... as naaptol promise to deliver within 6-7 working days which is a big joke.....i got on 26/11/12....after doin many calls, requesting a lot to naaptol for the quick delivery...etc... finally after many efforts they delivered the product after 11 days...now the best thing these people did were sending...
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P
pkumar_000
from Noida, Uttar Pradesh
Nov 8, 2012
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wrong material delivery

Address: Solan, Himachal Pradesh

Dear sir
My name is praveen kumar from himachal pradesh distt. solon
my contect no is [protected].

Sir at 7th of October 2012 i ordered a mini laptop from Naaptol online shopping on 6230 Rs COD basis .My order no is 5116288, at 18 Oct. 2012 i received a parcel through Indian post after payment, sir when i opened the parcel there is no laptop found inside the parcel i found some rough old magazine . then i...
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M
mohdmairaj
from Delhi, Delhi
May 30, 2010
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mobile handsets

Address: Mumbai City, Maharashtra

Dear Sir,

i am mohd mehraj ahmed. I have ordered purchase of Mobile Phone model Boss e Phone 3300 through Naaptol. Order No. is 326480 Dt. 24.04.2010. I received delivery of said mobile phone on 26th April, 2010 at 5.25pm.

My Instrument has got one-way communication problem. 26th APRIL, 2010-

I called to customer support department on [protected] on 26 the April, 2010. Representative (Customer...
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S
samir sharma
from Ahmedabad, Gujarat
Sep 1, 2009
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Delay in product delivery

I orderd my product(Mobile) Palm Treo 750 Windows smart phone on 28/07/2009 on NAAPTOL at www.naaptol.com but beyond one month has past but I don’t have any product detail or any product information . I have called more then 100 times on following numbers / [protected] /[protected]/130 if you need I have a detailed Bill of my Phone which shows the call details. I don’t under stand that why is this delay happning in delivering such...
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A
Aaaaaaaaaaaaaaaaaaa
Mar 6, 2025
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I have been trying to redeem my refund voucher (ID: NTCVNJ2ADE) on Naaptol for the past one month, but I keep getting the error message: 'Error Occurred, Please Try Again Later.' I have contacted Naaptol customer support multiple times, but they have not resolved my issue. I have followed all the suggested troubleshooting steps, including trying different devices, clearing cache, and waiting for system updates. Despite all this, the issue persists, and my refund is still pending. I request urgent action to process my refund immediately.
Naaptol Online Shopping customer support has been notified about the posted complaint.
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    K
    krissubramanian
    from Chennai, Tamil Nadu
    Jul 3, 2024
    Aug 19, 2024
    This thread was updated on Aug 19, 2024
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    Resolved

    Sir,
    when I started using Blue tooth earpod it is not working. 15-20 mts working after that disconnected.
    Jan 11, 2025
    Complaint marked as Resolved 
    Naaptol Online Shopping customer support has been notified about the posted complaint.
    Verified Support
    Jul 03, 2024
    Naaptol Online Shopping Customer Care's response     Hi,
    Apologies from Naaptol!
    Request you to kindly share order id and your register contact details at [protected]@naaptol.com so that we can retrieve your details and respond to your query.
    [protected]@Naaptol
    Verified Support
    Aug 19, 2024
    Naaptol Online Shopping Customer Care's response     Hi,
    Apologies from Naaptol!
    Please help us with order details at [protected]@naaptol.com or reach us through whatsapp on [protected].
    Have a nice day!
    [protected]@Naaptol
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      P
      PrasanjitSingh
      Dec 28, 2023
      Dec 29, 2023
      This thread was updated on Dec 29, 2023
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      I recived a call from a number [protected] claiming to be naaptol person.
      He had all my order details from naptol.
      As well as my naptol order address.
      He had given me information related my previous orders and confirmed me that he is the guy from naptol.
      Jan 11, 2025
      Complaint marked as Resolved 
      Naaptol Online Shopping customer support has been notified about the posted complaint.
      Verified Support
      Dec 29, 2023
      Naaptol Online Shopping Customer Care's response       Hi,
      Apologies from Naaptol!
      Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
      [protected]@Naaptol
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        G
        gaurav bhatia7788888
        Dec 17, 2023
        Dec 18, 2023
        This thread was updated on Dec 18, 2023
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        Resolved

        Naaptol does cod with fraud orders . They just know customer address and mobile no and goes on creating fraud order

        Fraud order no[protected]

        And other fraud order no[protected]

        God know how many more self created order they create

        When I asked about email I'd for complaint. They are saying we don't have email I'd

        So much fraud they don't have email I'd for consumers in 2023 dec
        Jan 11, 2025
        Complaint marked as Resolved 
        Naaptol Online Shopping customer support has been notified about the posted complaint.
        Verified Support
        Dec 18, 2023
        Naaptol Online Shopping Customer Care's response         Hi,
        Apologies from Naaptol!
        Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
        [protected]@Naaptol
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          V
          Vajeet Chaudhary
          Sep 30, 2023
          Sep 30, 2023
          This thread was updated on Sep 30, 2023
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          Address: Bagai Khurd Sahson

          Nahi mila hai plz chargra dene ka kirapa kare
          order no[protected]
          Jan 10, 2025
          Complaint marked as Resolved 
          Naaptol Online Shopping customer support has been notified about the posted complaint.
          Verified Support
          Sep 30, 2023
          Naaptol Online Shopping Customer Care's response           Hi,
          Apologies from Naaptol!
          Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
          [protected]@Naaptol
          View replies
          smart watch nahi mila hai
          Reply
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            B
            BAPATHI LOKESH REDDY
            Sep 21, 2023
            Sep 22, 2023
            This thread was updated on Sep 22, 2023
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            Address: West bengal, Kolkata

            Mere ko ek prize money ka letter post me ayega ye nam se Bapathi lokesh reddy oh prize letter se 12lakhs ka priize money hai tho e money se tax ayega tho ek vykathi se phone ayega sir ye number se [protected] sir thum prize some tax pay karega sir bola ayi my 5 lakhs tax pay karna hai sir car registration kar na hai sir mere papa ka
            Plz help me sir i am faced so many problems
            Jan 11, 2025
            Complaint marked as Resolved 
            Naaptol Online Shopping customer support has been notified about the posted complaint.
            Verified Support
            Sep 22, 2023
            Naaptol Online Shopping Customer Care's response             Dear Customer,

            We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

            That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

            It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
            @Team Naaptol
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