Nissan India — nissan micra

From: "trivenihospitals"
Sent: mon, 14 aug 2017 11:39:47
To:,
Subject: re: vehicle no hr26by5478.. Nissan micra

No response from any body till 11.8.17. Treceived the vehicle with unsatisfied things. Stereo not working. Door problem. Issue in start. But not even 30 km run. And vehicle gave way. Leaking oil underneath the vehicle.ac not working. Took 1000/ for diesel. Not even 10 km capacity diesel showing on dashboard. Had to refill immediately. Is this the kind
Of service being given after 2.5 months of vehicle in workshop and approx 1.5 lakhs of payment. Isse jyada kya kya cheating hoga customer ke sath.

Sent from rediffmailng on android

From: "trivenihospitals"
Sent: wed, 9 aug 2017 15:36:32 gmt+0530
To: "customercare", "[protected]@yahoo.in"
Subject: re: vehicle no hr26by5478.. Nissan micra

This is in ref to our earlier mail regarding escalated charges in above vehicle.
I am really sad at state of affairs that we had complaint regarding the matter of :
1 highly escalated charges in the service of the above vehicle. Which are too high and hidden ; unrealistic

2 time taken in fixing the problem of the above vehicle. Almost 2 months... A mammoth...
3. Customer satisfaction... Almost nil.
But to my surprise ; i got a call frpom service station that why i complained regarding the matter.. And all the charges are genuine and has to be paid. The matter is the person who received the vehicle never gave me wriiten estimated charges. Yes ; a whatapp was sent in july ; almost 20 days after receiving the vehicle. And that was affordable. But so sad that is not available with me now
Earlier they told me that only turbo is not working and estimated cost would be 40to 50 k. But vehicle engine has to be dissembled and only the the real charges would come out.. Everybody knows when engine is dissembled ; you caanot take vehicle back. So i gave the permission but to my utter surprise verbal charges were around 1 lac. But still they told me that due to gst problem ; parts would ta ke 4 to 5 days. And i gave the permission./ and after that injectors cost was 42000 / (Mrp) and those were repaired. Still the cost is 175000around. By adding 100000 ; one can buy a new vehicle of reputed brand. Now i have to pay turner also directly. Injector cost also. And still i have to pay 146000 / which is too high. And beyond expectation and surprising. It is not this matter only. I was told tgat battery is not working ; which is new one almost 4to 6 months ; the real reason ; no body care about that. I gave permission for diesel worth 500 but charges are 1000. The amount is small or big.. The matter is attitude towards customer, escalated charges.
If this trend continues ; no body is going to buy these nissan. Vehicles. At least i am not satisfied.. A highly unsatisfied customer group ; if not taken seriously can make your sales unsatisfactory i am a ; have been maruti user for last 15 years. Rather i had exchanged my maruti vehicle only for this / nissan micra. And bought almost 9 to 10 four wheelers during this period. I never faced this type of problem.. At least service station never calls back to customer that why you complained.. I still feel.. Charges are exorbitant ; escalated ; unreal and not customer friendly... Still because i am without vehicle for the last 2 months ; courtesy vertex nissan i will have to take the vehicle under protest and need based ; but i may never be a satisfied customer and take suitable action also,..
. Pls whatsoever is your enquiry.. Just let me know in written when i have to come to take the vehicle and my vehicle should in good motorable condition. Donot give unnecessary phone calls.
Thanks
Dr geeta rustagi

From: "nissan, customercare"
Sent: wed, 09 aug 2017 13:34:48
To: "[protected]@rediffmail.com"
Subject: re: vehicle no hr26by5478.. Nissan micra

Dear mam,

Greetings from nissan motors india private india limited!

We regret the inconvenience caused.

We acknowledge your email and again initiating adequate action on the same.

Our dealership will get in touch with you and facilitate with adequate information on the situation.

In case of any query/concern, please contact us on[protected] or write to us at customercare. [protected]@email. Nissan.in.

Thanking and assuring you of our best services at all times.

Warm regards,

Sahil sharma

Nissan customer care

Customercare. [protected]@email. Nissan.in

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 08 august 2017 16:32
To: nissan, customercare
Subject: vehicle no hr26by5478.. Nissan micra

Dear. I had given my nissan micra at vertex nissan. Nh8 gurgaon for engine problem. I was told by mr prateek ; that vehicle has turbo problem and it would repaired or fixed below 80 thousands. And vehicle was gi ven in june but 2 days before only ; when i enquired ; i was told that it is ready for delivery but bill is estimated art around 145000/ plus some more payments which is too high. Pls look into the matter. As the bills are very high and it is littl e bit difficult for me to pay. I have been regular customer and i want to defame tyhe company. Things are not in good mood.
I amy have to accept the vehicle but under protest as already i am without vehicle for almost 2 months. Being a single handed driven driver vehicle ; bills should npot so high. Pls be customer friendly

Dr geeta rustagi