Nissan Motors — complaint against fraudulently enticing behaviour and advertising methods used by your manager and company media.

Address:

Pathanamthitta, Kerala

Sir,
I am mrs. Darly joseph, wife of an ex-serviceman.
It is with utter disappointment that i write to you about purchasing a car nissan datsun redi go, invoice no: nikmlnuv18/ 00097, on 29 may, 2018 from pinnacke, kuttoor branch at thiruvalla, pathanamthitta. I wouldn’t have bought the car if not for your lucrative advertisement about slashing 50% on bank loans for the car purchase in the newspaper malyalamanorama on 29th may 2018 publishing the advertisement and page16, from 9.49% to 5%.
Immediately, i placed a call to your manager at pinnacke thiruvalla; phone-[protected] who quoted exactly as the advertisement. I was happy and enthralled that i went ahead with booking your car. Your company provided the car on 2nd june, 2018. But, that’s not all, the people who gave the car from your branch offered the vehicle without any papers. I thought it was strange and fishy for a reputed brand to behave unprofessionally, so tried contacting the same people from your brand repeatedly in the first week of june. Unfortunately, no one picked my calls or notified me of the delay/ unprofessional absence. Finally, i got the bills and papers on 11th june.
Upon receiving the loan details, i contacted the bank who declined any offer of 50% slash in the discount for car loans from your brand. They are shocked by your agency representatives behaviour too. Needless to say, your showroom manager has been absolutely unresponsive to me after the delivery of the car.
Two days before understanding their mistakes your agency has “some how” (Even though it will not rectify my financial loss) they wanted to settle the matter by giving me genuine accessories, i have agreed to avoid my mental stress. But there also they were not sincere and they have cheated me with duplicate accessories. Moreover, till today your agency could not give me a valid document of my payment of the vehicle and bill of accessories... I feel ashamed of your reputed company holding such an irresponsible persons... Yesterday i had a telephone call to your manager called mr. Arvind, ph no. [protected] manager of pinnacle, kollam regional manager. He promised me to contact and inform me about further developments regarding my complaints. But today evening when i have called he rejected my call. Can this kind of persons increase the credibility of such a reputed company like nissan??? I am astonished!!!
I had a good reputation about your company and i have recommended many of my friends... But now i am force to share my face book friends and all other colleagues

My tragic experience with your showroom representatives...

We expecting your support and immediate action to conclude above matter issue at earliest.

Sincerely,
Your esteemed customer,

Darly joseph
[protected]@gmail.com, ph: [protected], [protected]

Address:1. Customercare. [protected]@email. Nissan.in
2. Hr. [protected]@email. Nissan.in
3. Datsun. [protected]@email. Nissan.in