Nissan Motors — complaint against nissan warranty

Address:

Thiruvananthapuram, Kerala, 695004

My name is r. B. S. Manian. I am an owner of nisan micra automatic, purchased from nisan marikaar, trivandrum on nov 2016. Car is on my wife's name smitha. V. S. Vehicle no is kl 01. Bz 7333.

I would like to lodge my grievance against the service and warranty related issues experienced with the dealer on 14/04/18.

The car was sent for periodic service, when i went to collect it back, they said that both the rear side shock - absorbers and the battery were defective. They had replaced the shock-absorbers and the battery replacement was on going. Since my car on warranty period, they said nothing to be paid. The battery which used for replacement was not a charged one, so i took my car with the old battery and went to the dealer again on 17/04/18 for battery replacement as per their requirement. On that time, they changed their word that i have to pay half of the battery cost.

This micra has been purchased one and a half year back, only crossed 15, 000 km and only used in the city limit of trivandrum.
Its a wonder that both the shock-absorbers and the battery fail in such a short period in a carefully handled car. If these things fails with in this short period, nissan has to take the responsibility and why should i pay?

The answer from the dealer in case of battery was not satisfactory. As per them, the battery installed is from hitachi, which is not a good one and recently been replaced by other manufacture.in that case, nisan has to bare the cost of the new battery in my case.

Regarding shock-absorbers, i have suspicion whether they have been really replaced or not.

I have two other cars, one honda city and an innova for the last 8 years in which, never experienced such issue.

Please look in to this matter and expecting positive feedback soon.

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