Nissan Motors — RTI

Address:	Kodagu, Karnataka, 571252
Website:	NOT KNOWN

Seeking information under the rti act 2005
Praveen kumar (Veteran (Indian army)
Kodambur village
Po - murnad
Teh - madikeri
Kodagu – 571252
Karnataka state
Mobile - [protected]
E-mail - prav [protected]@gmail.com
29 apr 2017

Chairman/ manager
Honnassiri motors india pvt ltd
193/5, hunsur main road
Hinkal, mysore 570017
Karnataka state

Seeking information under the rti act 2005
Dear sir,

1. With due respect i am stating following few line for your kind consideration and action please.

2. I have purchase a datsun go+ registration no ka-12z – 8863 on nov 2016 from your showroom. At the time of purchase, company assured me that here total work after purchase a vehicle is free of cost as the vehicle is under the period of warranty and covered under the vehicle insurance.

3. In the show room there are poster and banner showing that satisfaction of the customer is 90- 95 % and the company is providing free service if the vehicle under warranty/insurance.

4. After purchase a vehicle on nov 2016, i have not recd my vehicle registration documents. On enquiry about registration not a single person of your company has taken initiative for my registration documents. After the lapse of 02 ½ months, i personally approached the rto office madikeri and got my vehicle registration done. It show the level of satisfaction of your company.

5. My ibid vehicle met with a minor accident in mandaya on 09 apr 2017. I came with full documents as fir and all relevant documents. Company told that it will took 1 week for repair. Because they don’t have spare parts. Whenever i call they are in habit of giving excuse for each and every work. Minor spare parts is also not available in your showroom. Even a handle
Grip is also not available in honnassiri motors. Then how could you say that the company satisfaction level is 90-95%. I have personally experienced the lacking of your staff negligence and giving excuse for each and every work that they don’t have spares so it will take time. After giving a hard pressure i have got my veh after 15 days.

6. Work standard of your company is very poor. They changed my car dicky (Back side) and bumper. Now the dicky colour is not matching with the car colour.

7. Honnassiri motors has took rs 6, 140/- (Six thousand one hundred forty) for the repair of my car which is totally insured and comes under the warranty period. Now where is your company free service process.
Contd …... P-2/-

2

8. If the money has been taken from me erroneously then please deposit the money in my account as provided : mr praveen kumar, state bank of india, murnad branch, account no :-[protected].

9. Request provide following information under the rti act 2005 at the earliest :-

(A) under which authority you have taken a amount of rs 6, 140/- (Six thousand one hundred forty).

(B) if the vehicle is insured and covered under the warranty period why you have taken a charge of rs 6140/-. Please explain.

(C) what is the terms and condition of the warranty.

(D) please quote the rule that if a vehicle has any accident, the 20% of the amount has to be paid by the costumer as i have paid the 20% of the amount (Copy of receipt attached for ready reference).

(E) please provide me a breakup details of my 6140/- which is paid by me. So i can put that list which is paid by me on internet so you cant fool the people saying free service/free insurance.

(F) if the showroom have service centre then why all spare parts is not available for the vehicle which you are selling. Even a small part like handle grip is not available with the service centre as stated by your staff. Please clarify.

10. To avoid legal notice or consumer court, please provide point to point reply and breakup details of the amount which i have paid.

13. An early action is requested please.

14. Please acknowledge receipt.

Sd xxxxxxxx
(Veteran (Indian army) praveen kumar)

Copy to :-

Under secretary & public information officer - for information and further necessary
Karnataka information commission, action please.
Room no.250, 2nd gate, 2nd floor, m. S. Building,
Dr. Ambedkar road, bangalore 01

Consumer forum (Pio) - for information and further necessary action please.
1542/f, c & d block,
Aniketana road,
Kuvempunagara north,
Kuvempu nagara,
Mysuru, karnataka 570022

Nissan motor india pvt. Ltd. - for information and further necessary action please.
5th floor, asv ramana towers,
52, venkatnarayana road, t. Nagar
Chennai-600 017