Ortel Communication Ltd — Broadband services

Address:	Sundargarh, Odisha, 769004
Website:	www.ortelcom.com

I am a subscriber of ortel broadband . MEMBERSHIP No.[protected]. since last 5 mth.

i had subscribed a plan of 1 Mbps but since the very beginning day of installation i am yet not getting the speed, as i had lodged end number of complaints but worthless. and top to it in a month there will be near about 10 to 12 days the modem gets offline and it is resolved after a day.after giving a complaint.

one more new category of services i had seen unbelievable whenever you lodge a complaint you get a message that "your complaint is resolved " automatically at the evening. but in truth it is not solved or nobody had given you a call or visited your place.

and at last when the person comes to take the bill he says he is only the bill collector, he cannot do any thing about the problem.

i had asked many times to the customer care to provide me the number of the local office but they are not authorized to it as per the conversion, if you ask them to connect to the higher authority whom i can talk to and tell them my problem they dont provide as they are not authorize to do so.

i am writing this complaint in this form to inform the higher officials to kindly solve my problem, i am not writing this for any negative review.

and at last i would request you that you have a brand name dont spoil it by doing such thing and hassling the customers.